Utilities Management Administrator

Fedgroup; Gauteng; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A partner company in the utilities management sector seeks a Utilities Management Administrator in Gauteng. The role involves overseeing monthly billing, ensuring high communication standards, and leveraging IoT technology for utilities management. Ideal candidates will have a diploma or degree in the field along with 5-7 years of relevant experience. Strong analytical abilities and proficiency with reporting tools are essential.

Qualifications

• Strong written and verbal communication skills are essential.
• Tertiary education may be replaced by strong industry experience.

Responsibilities

• Oversee monthly billing operations across properties.
• Ensure high communication standards and accuracy in client interactions.
• Monitor real-time usage data using IoT platforms.

Skills

Analytical abilities

Client-facing communication

Knowledge of regulatory frameworks

Proficiency with reporting dashboards

Education

Diploma or Degree in utilities management

Certifications in sustainability

Tools

IoT platforms

Monitoring tools

Excel

Job description

Note : This role is with Matriarch, a Fedgroup partner company.

About Us

Matriarch optimises energy and property assets with advanced IoT technology, ensuring efficiency, sustainability and measurable returns.

We deliver industry-leading Solar O&M and customised Utilities Management solutions, always keeping the client front of mind.

By driving innovation, Matriarch empowers both clients and employees for long-term success in a rapidly evolving energy landscape.

Role Overview

The Utilities Management Administrator will take ownership of monthly billing processes, client reporting and maintain a high standard of professionalism in all aspects of the role.

Duties and Responsibilities

• Run monthly billing operations across our diverse portfolio of properties
• Ensure a high standard of communication and accuracy in reports and interactions with clients
• Provide support in the management of queries and council reconciliations
• Monitor real-time usage data from energy to water via IoT platforms to detect trends, cost inefficiencies and anomalies for proactive intervention
• Leverage dashboards and visualisation tools to provide clients with transparent, live visibility into their utility consumption, enabling informed decision-making
• Ensure compliance with regulatory requirements, municipal billing processes and environmental standards
• Assit your team with energy audits, EPC's and energy balance studies
• Drive continuous improvement by staying updated on emerging technologies, industry best practices and operational efficiency
• Maintain data sources and ensure data integrity and quality

Qualifications

• Diploma, Degree or relevant certification in the utilities management industry
• Tertiary education may be replaced by relevant and strong experience in industry
• Additional certifications in sustainability, energy management or IoT / digital systems will be advantageous
• Strong written and verbal communication essential

Experience

• Minimum 5-7 years in utilities management, operations, or facilities management
• Strong track record managing municipal accounts
• Experience with IoT platforms, utilities monitoring systems or smart metering technologies highly advantageous
• Prior exposure to solar energy, O&M services or sustainability projects is a plus

Skills And Competencies

• Excellent analytical abilities, comfortable working in data-driven, IoT-enabled environments
• Proficiency with reporting dashboards, monitoring tools and Excel for performance analysis
• Knowledge of regulatory frameworks, municipal processes and compliance standards in South Africa
• Excellent client-facing communication and relationship-building abilities, with the ability to simplify technical issues for non-technical stakeholders