Utilities Customer Care Specialist

Foundever; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in Cape Town is seeking a dedicated professional to handle customer-related queries. The successful candidate will focus on delivering excellent service, resolving issues related to gas and utilities, and maintaining a positive company image. An ideal applicant will possess strong communication and problem-solving skills, and have at least a high school diploma with additional experience preferred. Working hours are Monday to Friday, with medical insurance and transport provided for shifts ending late.

Benefits

Comprehensive medical insurance

Provident fund with contributions

Transport provided for late shifts

Free shuttle service from Cape Town CBD

Qualifications

• High school diploma or equivalent; additional customer service experience preferred.
• One or more years of call-center or customer service experience.

Responsibilities

• Handle inbound calls, emails, or chats promptly.
• Assist customers with inquiries and complaints.
• Provide accurate information about products and services.
• Log and update customer information on systems.
• Meet performance targets in call handling.
• Process and comply with standards for consistency.
• Escalate issues to senior staff when necessary.
• Work as part of a team to achieve goals.

Skills

Excellent verbal communication

Strong problem-solving skills

Ability to work under pressure

Computer literacy

Positive attitude

Team-oriented

Education

High school diploma or equivalent

Tools

CRM systems

Job description

A leading customer service provider in Cape Town is seeking a dedicated professional to handle customer-related queries. The successful candidate will focus on delivering excellent service, resolving issues related to gas and utilities, and maintaining a positive company image. An ideal applicant will possess strong communication and problem-solving skills, and have at least a high school diploma with additional experience preferred. Working hours are Monday to Friday, with medical insurance and transport provided for shifts ending late.