Utilities Customer Advisor

Sigma Connected; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service provider in Cape Town seeks a Customer Service Advisor. The role involves assisting customers through inbound and outbound inquiries in a dynamic environment. Candidates should have utilities experience, strong communication skills, and a minimum Grade 11 education. The company offers comprehensive training and supports employee wellbeing with perks like medical insurance and transportation benefits. Join a vibrant, inclusive workplace and enjoy career growth opportunities.

Benefits

Medical Insurance

Transportation Benefits

Employee Assistance Program

Opportunities for internal promotions

Qualifications

• 12 months of utilities experience within a BPO or UK-based call center environment.
• Willingness to learn and adapt to change.
• Motivated by KPIs and targets.

Responsibilities

• Respond to inbound & outbound customer inquiries professionally.
• Assist in a fast-paced environment with a dynamic workday.
• Work towards team goals and maintain positive customer interactions.

Skills

Customer service

Strong communication

Empathy

Flexibility for night shifts

Ability to work under pressure

Education

Minimum Grade 11

Job description

Who are the Sigma Family?

Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

What being part of the Sigma Family means for you : As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors.

At Sigma, we stand out and were acknowledged in May

• by the Sunday Times as one of the Best Places to Work - voted by our people.Our core mission is to #ImproveEverythingAlways, with a strong focus on our people.

That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.What being a part of the Sigma Family means for youCareer development and opportunities to apply for internal promotions following your probationary period.Monthly, Quarterly and Annual awards with marvelous prizes.Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.Receive a tree in the Sigma Forest when you pass probation.

This will allow you to review how your tree is reducing your carbon footprint.Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.Join communities and collaborate with your colleagues on our internal Social Media platform.The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town.

This campaign deals with inbound & outbound customer equiries in a utilities environment as well as various back-office pieces and general enquiries.

Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily.

You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.Full training and ongoing coaching are provided throughout your career.

While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel.

What amazing People will bring to the role:

You are passionate about delivering exceptional customer service and bring at least 12 months of utilities experience within a BPO or UK-based call center environment.

You have completed a minimum of Grade 11 (proof required) and are flexible to work night shifts.With a genuine desire to help others, you demonstrate strong listening, communication, and empathy skills.

You confidently engage with customers to resolve inquiries and conflicts, adapt easily to change, and perform effectively both independently and as part of a team.

Motivated by KPIs, you welcome feedback, maintain a positive attitude, and perform well under while consistently tracking and meeting targets in a fast-paced setting.Simple and Straight Forward Recruitment. We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates.

After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat.

If we find a fitting position, we will invite you for a Talent Session or a one-on-one interview.

If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.Supporting our future people.If you need any assistance or adjustments at any point during recruitment, feel free to let us know.If you like the sound of being part of the Sigma Family then don't wait and get applying