Utilities Back-Office Advisor: Proforma Processing

Sigma Connected Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service provider in Cape Town seeks a Back Office Advisor to assist UK customers with Proformas and inquiries. The role requires commitment to excellent customer service, strong communication skills, and the ability to adapt in a fast-paced environment. Candidates should have a Grade 11 or Matric and experience in a Utilities BPO setting. This full-time position offers comprehensive training and support.

Qualifications

• 6–12 months experience in Utilities BPO with emails or chats.
• Ability to handle customer inquiries effectively.
• Strong accuracy in data entry and account management.

Responsibilities

• Process and manage Proformas from Front and Middle Office.
• Update customer account information for accuracy.
• Proactively contact customers for missing information.

Skills

Customer service dedication

Excellent listening skills

Professional communication

Adaptability to change

Strong data accuracy

Education

Grade 11 or Matric

Tools

SAP ISU systems

Job description

A customer service provider in Cape Town seeks a Back Office Advisor to assist UK customers with Proformas and inquiries. The role requires commitment to excellent customer service, strong communication skills, and the ability to adapt in a fast-paced environment. Candidates should have a Grade 11 or Matric and experience in a Utilities BPO setting. This full-time position offers comprehensive training and support.