User Technology Analyst

Ninety One; East London; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A global asset manager is seeking a professional for a Client Lifecycle Management role in East London. The successful candidate will oversee KYC due diligence, ensuring compliance while managing client relationships. This position requires strong communication and detail-oriented skills, along with experience in financial institutions or professional services. Join a dynamic team in a rapidly evolving environment.

Qualifications

• 2-3 years relevant work experience at a financial institution or professional services.
• Ability to manage challenging or sensitive client conversations.
• Familiarity with KYC/AML compliance.
• Results-oriented with a proactive approach.

Responsibilities

• Complete initial KYC due diligence on clients.
• Oversee KYC refreshes and due diligence processes.
• Serve as the primary point of contact for KYC queries.
• Collaborate with internal and external stakeholders to ensure compliance.

Skills

Client-focused attitude

Strong communication skills

Detail-oriented

Collaborative mindset

Education

Undergraduate degree in law, commerce, or a related field

Tools

Client lifecycle management platforms

AI tools or low-code/no-code automation tools

Job description

About us

Ninety One is an independent, active global asset manager with R3.4 trillion of assets under management. Established in South Africa in 2004, as Investec Asset Management, the firm started offering domestic investments in an emerging market. After almost three decades of organic growth, the firm demerged from Investec Group and became Ninety One. Our distinctive capabilities sit within differentiated fixed income and credit as well as specialist equities, and we have a unique perspective and approach to investment opportunities presented by emerging markets and the energy transition. As of 30 June, Ninety One is an equal opportunities employer.

Our imperative is to attract and retain the best talent by providing a corporate environment where people from varying backgrounds can develop professionally and build a rewarding career.

About the team

The Client Lifecycle Management (CLM) Team is a newly formed, centralised function designed to support the investment activity of both individual and institutional clients across the Ninety One global fund ranges.

The team plays a pivotal role in facilitating fund investment inflows and outflows by managing key client lifecycle events, with a primary focus on executing Anti-Money Laundering (AML) and Know Your Client (KYC) due diligence throughout the full client relationship.

As a dedicated centre of expertise, the CLM team ensures AML servicing is delivered with consistency, efficiency, and rigour.

Acting as a professional interface with clients, the team is responsible for requesting, collecting and sensibly assessing AML/KYC information to ensure full regulatory compliance. Operating in close partnership with Compliance, Legal, Fund Operations, Client Operations and Onboarding, the CLM Team helps to ensure clients are appropriately managed and monitored across all lifecycle stages.

A critical enabler of the team's effectiveness is a specialised client lifecycle management system, which supports automation, reduces delays and strengthens oversight. This technology allows the team to deliver a seamless, professional and compliant experience for clients while ensuring regulatory compliance.

In this role you will

• Ensure clients are appropriately onboarded by completing initial KYC due diligence on individual and institutional clients, including engaging with clients to understand corporate structures and obtain required documentation.
• Oversee KYC refreshes, ongoing due diligence (ODD) and politically exposed person (PEP) approval processes.
• Monitor progress of onboarding and due diligence processes involving third parties and internal stakeholders.
• Serve as the primary point of contact for KYC-related queries and communication.
• Manage query resolution from clients, third parties, and internal teams such as Client Group and Client Operations.
• Collaborate with key internal and external stakeholders, including Legal, Compliance, Onboarding, Fund Operations, and transfer agents, to ensure timely, policy‑compliant completion of KYC requirements.
• Monitor risks, trends, and issues to ensure effective controls are in place, proactively escalating high‑risk cases or anomalies and adapting processes to support continuous improvement.
• Maintain accurate records to support audit and reporting requirements.
• Source, aggregate, and present reportable information in formats required by fund committees, boards, investors, and management.
• Stay informed on evolving KYC, AML, and regulatory requirements and ensure team compliance with these standards.
• Operate effectively within specialised CLM platforms and work with technology teams to streamline workflows, reduce manual interventions, and enhance automation, monitoring, and regulatory readiness.
• Develop and maintain strong working relationships across all relevant internal functions and external service providers.

Qualifications and attributes

• Undergraduate degree in law, commerce, or a related field.
• 2‑3 years relevant work experience at a financial institution, bank, asset manager, development finance institution, or professional services, law, accounting or consulting firm.
• Experience in client‑facing roles, with the ability to manage challenging or sensitive conversations professionally.
• Familiarity with client lifecycle management (CLM) platforms, as well as AI tools or low-code/no-code automation tools.
• Client‑focused and collaborative mindset.
• Intellectual curiosity and a willingness to ask thoughtful questions.
• The ability to “approach and own” and continuously identify opportunities to develop processes and controls.
• Results‑oriented and motivated by achieving meaningful outcomes.
• Strong verbal and written communication skills.
• Detail‑oriented, well‑organised and comfortable working in a challenging, dynamic environment.