User Assistant Technician- Second Line

Spinnaker Software; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A technology company in South Africa is seeking an IT Assistant to provide clients with retail software support and assistance. The ideal candidate will have an IT qualification and at least 3 years of relevant experience. You'll work in a dynamic environment, resolving user queries and providing excellent customer service. Join the team and grow your skills.

Qualifications

• Minimum 3 years of experience in a similar environment.
• Strong customer service and problem-solving skills.

Responsibilities

• Provide clients with retail software and IT assistance.
• Assist Arch System users with logged queries within SLA.
• Handle queries related to Hardware and Arch Retail Software.

Skills

Customer service

Problem solving

Technical support

Education

IT qualification

Job description

Overview

Are you able to provide our customers with excellent IT assistance? Then you are the person we are looking for!

Our ideal applicant will be providing clients with retail software and IT assistance. This is an energetic and positive environment that will allow you to grow.

Responsibilities

• Provide clients with retail software and IT assistance.
• Assist all Arch System users with calls/queries that are logged on a day-to-day basis within SLA.
• Handle calls and queries ranging from Hardware, Arch Retail Software and 3rd Party queries (Eft, Airtime, Loyalty, etc.).
• Use investigative skills to deal with more complex calls/queries and escalate calls that you aren’t able to resolve.

Requirements

• IT qualification.
• 3 years of experience in a similar environment.

Don’t delay, join the Spinnaker team today!