Universal Banking Team Leader

Standard Bank Group; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services group in Cape Town seeks a skilled team leader to oversee Universal Bankers and drive sales and service objectives. The ideal candidate will have 3-4 years of frontline banking experience, a strong leadership profile, and a commitment to client satisfaction. This full-time role offers the opportunity to work in a vibrant environment focused on innovation and growth.

Qualifications

• A minimum of 3–4 years' experience in frontline banking, preferably in a supervisory capacity.
• Proven track record in leading a sales and service team.
• Ability to manage operational processes and ensure compliance with risk frameworks.

Responsibilities

• Drive sales and service targets through effective team performance.
• Lead, coach, and develop a high-performing team.
• Oversee compliance with all risk and regulatory requirements.
• Guide the team in handling client interactions efficiently.

Skills

Leadership

Client Relationship Management

Sales Performance

Risk Compliance

Education

Advanced Certificate or National Diploma (NQF6, FAIS Recognised Qualification)

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career‑enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions.

We're passionate about creating growth in Africa, bringing true, meaningful value to our clients and the communities we serve, and creating a real sense of purpose for you.

Job Description

To oversee a team of Universal Bankers for a Point / s of Representation (POR / s) within client experience, product and laid‑down requirements to drive sales and service objectives.

The role ensures effective delivery of sales, service and risk outcomes through people leadership, operational discipline and customer engagement excellence.

Key Responsibilities

Sales and Service Delivery : Drive the achievement of sales and service targets through effective team performance, client engagement and value‑demand opportunities across multiple channels.

People Leadership and Development : Lead, coach and develop a high‑performing team of Universal Bankers through recruitment, performance management, capability building and employee engagement to deliver superior client experiences.

Operational and Risk Management : Oversee compliance with all risk, audit and regulatory requirements, ensuring controls are implemented and any irregularities are promptly addressed.

Client Experience Management : Guide the team in handling client interactions efficiently and empathetically, ensuring client needs are resolved within agreed standards and aligned to the Bank's service promise.

Performance Insight and Continuous Improvement : Analyse operational and sales reports, identify trends and implement enhancements to optimise branch capability, productivity and client satisfaction.

Qualifications

Advanced Certificate or National Diploma (NQF6, FAIS Recognised Qualification)

Experience

A minimum of 3–4 years' experience in frontline banking, preferably within a branch leadership or supervisory capacity.

Proven track record in leading and motivating a sales and service team to meet and exceed performance targets.

Demonstrated ability to manage operational processes, ensure compliance with risk and regulatory frameworks, and maintain audit standards.

Experience in building client relationships and driving cross‑sell and up‑sell opportunities through a deep understanding of customer needs and available banking solutions.

Behavioural Competencies

Adopting Practical Approaches and Articulating Information

Challenging Ideas and Convincing People

Exploring Possibilities and Following Procedures

Generating Ideas and Making Decisions

Producing Output and Providing Insights

Showing Composure and Understanding People

Technical Competencies

Application & Submission Verification (Consumer Banking)

Banking Process & Procedures

Client Acceptance & Review

Customer Understanding (Consumer Banking)

Processing

Product Knowledge (Consumer Banking)

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Finance and Sales

#J-

• Ljbffr