Universal Banker (Level 1)

Standard Bank Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider in the Western Cape seeks a results-driven Universal Banker to join their team. This role involves driving sales growth, developing strategies, and providing exceptional customer service to Personal, Prestige, and Private Banking clients. The ideal candidate will have 3-5 years of banking experience and a National Certificate in Banking (NQF5). This position offers the chance to work in a dynamic environment that fosters growth.

Qualifications

• 3-5 years’ experience in banking or financial services.
• Proven track record of exceeding sales targets.
• In-depth knowledge of banking operations and products.

Responsibilities

• Drive sales growth and execute sales strategies.
• Provide exceptional customer service to clients.
• Assess client demand and address banking needs.

Skills

Sales experience

Customer service

Problem-solving

Education

National Certificate in Banking (NQF5)

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

We’re looking for a results-driven Universal Banker with a proven track record of exceeding sales targets to join our team in the Western Cape, specifically in Athlone, Franschhoek, Khayelitsha, Makhaza, and Mitchells Plain.

The role is responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service. You will take demand from Personal, Prestige, and Private Banking clients for banking matters ranging from product queries to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), while forming an accurate assessment and understanding of that demand.

Qualifications

• National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services, in line with regulatory requirements.

Required Experience:

• 3-5 years’ experience in banking or financial services, with a focus on FAIS qualifications and financial advisory roles.
• Proven and strong sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions).
• Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment.
• In-depth knowledge of banking operations including account management, transaction processing, and client relationship management.
• Strong understanding of banking products, policies, and regulatory compliance.
• Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies

• Banking Process & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)