Universal Advisor Lead

Rmb Nigeria Limited; Gauteng; On-site; ZAR 260,000 - 340,000; Full time

Job summary

FirstRand Limited's FNB branch is seeking a Universal Advisor Lead to provide critical administrative and risk support, ensuring smooth branch operations and governance.

You will guide customers in adopting electronic banking solutions, maintain compliance, and collaborate with stakeholders to deliver a high quality customer experience. This role supports digital channel migration and continuous improvement.

Qualifications

• 1–3 years of administrative experience in branch administration, operations or compliance.
• Strong understanding of branch operations, risk processes, and governance.
• Ability to promote and support customer adoption of digital banking solutions.

Responsibilities

• Complete daily branch administration to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and utilising electronic banking platforms.
• Provide a positive customer experience by being helpful, proactive and responsive.
• Adhere to set standards, procedures and governance requirements.
• Build and maintain relationships with internal and external stakeholders.
• Act responsibly with resources to support cost-containment efforts.
• Work according to performance objectives and service level agreements.
• Share knowledge and collaborate with team for continuous learning.
• Seek feedback and take accountability for personal performance and development.
• Conduct yourself with integrity and professionalism.

Skills

Customer focus

Communication skills

Organisational skills

Teamwork

Adaptability

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service or related

Job description

Universal Advisor Lead

Employer: FirstRand Limited

Employer: Fnbnamibia

Employer: firstrand

Employer: FirstRand Bank Limited

Employer: Wesbank

Location: South Africa

Posted today

Job Description To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy Hello Future Universal Advisor Lead Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested. As a Universal Advisor Lead, you will be responsible for providing critical administrative and risk support to ensure the smooth running of the branch. The role also plays a key part in supporting customer migration to electronic banking channels, ensuring operational efficiency, compliance, and an exceptional customer experience. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

• Complete daily branch administration functions to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and utilising electronic banking platforms.
• Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
• Deliver high-quality work by adhering to set standards, procedures, and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.
• Act responsibly with work-related resources to support cost‑containment efforts.
• Work according to agreed performance objectives and service level agreements.
• Contribute positively to a learning environment by sharing knowledge and engaging collaboratively with team members.
• Continuously seek feedback and take accountability for personal performance, growth, and development.
• Always conduct yourself with integrity and professionalism.

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
• 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment
• Strong understanding of branch operations, risk processes, and governance principles.
• Ability to promote and support customer adoption of digital banking solutions.
• Proven ability to deliver accurate, compliant, and high‑quality administrative outputs.
• Strong relationship‑building skills with internal and external stakeholders.

• Opportunities to build strong relationships as part of a dynamic team.
• A challenging and supportive working environment.
• Personal and professional development opportunities.
• The chance to make a meaningful impact within your branch and community.

• Customer‑focused with strong service orientation.
• Organised, detail‑driven, and committed to compliance.
• Strong in communication and interpersonal engagement.
• Flexible, adaptable, and solutions‑driven.
• A team player with the ability to work independently when required.
• Results‑focused with strong planning and prioritisation skills.

Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 24/08/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

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