Universal Advisor

FirstRand; Vryburg; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

FirstRand Limited invites applications for a Universal Advisor in a high-volume branch environment. You will deliver compliant sales and service solutions, guide walk-in and existing customers, and promote digital channels and self-service options while upholding FAIS, FICA, and TCF standards.

As part of FNB POP, you will build strong customer relationships, stay informed on product offerings, and contribute to team success in a dynamic market.

Qualifikationen

• Minimum Grade 12 / NQF Level 4 as stated in the posting.
• Preferred NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support in financial services.

Aufgaben

• Engage customers in a positive and professional manner to understand needs and provide banking solutions.
• Educate customers on correct banking platforms and migrate to digital channels and self-service platforms.
• Fulfil transactions to set benchmarks while delivering exceptional service.
• Manage leads, referrals, and customer follow-ups within agreed turnaround times.
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF and internal governance.

Kenntnisse

Customer service

Needs-based selling

Communication

Attention to detail

Ausbildung

Grade 12 / NQF 4

NQF Level 5 Banking Certificate or related

Jobbeschreibung

Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.Hello Future Universal AdvisorWelcome to FNB , the home of the #changeables . We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions.As part of our FNB Points of Presence (POP) team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.As a Universal Advisor , you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels.Now’s the time to imagine your potential in a team where you can become the best version of yourself.Are you someone who can:Engage customers in a positive and professional manner by being helpfulby living up to our brand promise of “How can we help you?” at all timesUnderstand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutionsEducate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platformsFulfil transactions above set benchmarks while delivering exceptional serviceManage leads, referrals, and customer follow-ups within agreed turnaround timesMaintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governanceAlways conduct yourself in an ethical and professional mannerTake accountability for personal performance, learning, and career developmentStay informed on product offerings, systems, and industry developmentsContribute to team success and adapt to changing customer and business needsQualification & Experience RequirementMinimum Qualification: Grade 12/ NQF Level 4Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS1–3 years of experienc e in customer‑facing environments, service delivery, or client support within financial servicesYou will be an ideal candidate if you possess the following:Strong understanding of FAIS, TCF principles, and regulatory complianceProven ability to meet sales, service, and customer experience targetsMust not be an unrehabilitated insolventYou will have access to:Opportunities to build strong customer relationships within a dynamic POP environmentA challenging, fast-paced branch settingContinuous learning and development aligned to your career pathOpportunities to make a meaningful impact as a brand ambassador within a local marketYou can be a match if you are:Client-focused with a strong ethical mindsetPassionate about service excellence and problem-solvingConfident in needs-based selling and solution deliveryAgile, adaptable, and comfortable in a high-volume environmentA strong communicator with excellent interpersonal skillsResults-driven with strong planning and organisational skillsDetail-oriented with high compliance awarenessAble to work independently and collaboratively within a teamApply now if you are ready to take the next step in your career as an FNB Points of Presence: Universal Advisor . We look forward to engaging with you!All appointments will be made in line with FirstRand Group’s Employment Equity Plan . The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by l aw.Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.12/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.