Universal Advisor

Wesbank; Cape Town; Presencial; ZAR 240 000 - 320 000; Tempo integral

Resumo da oferta

FNB POP Universal Advisor in Cape Town seeks a customer-focused Universal Advisor to deliver compliant banking and service solutions in a high-volume branch environment. You will educate customers on digital channels, identify needs, and actively promote self-service platforms while adhering to FAIS, FICA and TCF principles.

You will handle walk-in and existing customers, achieve service and sales targets, maintain records, and stay updated on product offerings and channel innovations.

Qualificações

• Must have FAIS, FICA and TCF awareness.
• Minimum 1–3 years in customer-facing banking/service roles.
• Grade 12/NQF4 is compulsory; additional FAIS qualification preferred.

Responsabilidades

• Engage customers in a positive, professional manner.
• Identify needs and offer appropriate banking solutions.
• Educate customers on digital self-service platforms.
• Process transactions accurately and meet service targets.
• Manage leads and referrals with defined turnaround times.
• Maintain compliant customer records and adhere to governance.

Conhecimentos

FAIS/TCF compliance

Sales orientation

Customer service

Regulatory compliance

Strong communication

Formação académica

Grade 12/NQF4

NQF5 Banking

Descrição da oferta de emprego

## Universal AdvisorApply: Cape Town: Full time: Posted Yesterday: End Date: October 31, 2026 (6 days left to apply): R54712# **Job Description**To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.## Hello Future Universal Advisor Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions. As part of our FNB Points of Presence (POP) team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions. As a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels. Now’s the time to imagine your potential in a team where you can become the best version of yourself. ## Are you someone who can:* Engage customers in a positive and professional manner by being helpful* by living up to our brand promise of “How can we help you?” at all times* Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions* Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms* Fulfil transactions above set benchmarks while delivering exceptional service* Manage leads, referrals, and customer follow-ups within agreed turnaround times* Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance* Always conduct yourself in an ethical and professional manner* Take accountability for personal performance, learning, and career development* Stay informed on product offerings, systems, and industry developments* Contribute to team success and adapt to changing customer and business needs ## Qualification & Experience Requirement* Minimum Qualification: Grade 12/ NQF Level 4* Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS* 1–3 years of experience in customer‐facing environments, service delivery, or client support within financial services ## You will be an ideal candidate if you possess the following:* Strong understanding of FAIS, TCF principles, and regulatory compliance* Proven ability to meet sales, service, and customer experience targets* Must not be an unrehabilitated insolvent ## You will have access to:* Opportunities to build strong customer relationships within a dynamic POP environment* A challenging, fast-paced branch setting* Continuous learning and development aligned to your career path* Opportunities to make a meaningful impact as a brand ambassador within a local market ## You can be a match if you are:* Client-focused with a strong ethical mindset* Passionate about service excellence and problem-solving* Confident in needs-based selling and solution delivery* Agile, adaptable, and comfortable in a high-volume environment* A strong communicator with excellent interpersonal skills* Results-driven with strong planning and organisational skills* Detail-oriented with high compliance awareness* Able to work independently and collaboratively within a team## **Apply now** if you are ready to take the next step in your career as an FNB Points of Presence: Universal Advisor. We look forward to engaging with you! All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.# # **Important Closing Date Note**# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**31/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.