Unit Administrator

National Renal Care; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare provider in Cape Town is seeking a qualified Unit Administrator to manage patient and general administrative duties. Responsibilities include ensuring all patient administration is completed according to company policies and delivering excellent customer service. The ideal candidate has at least 2 years of experience in a similar role, strong interpersonal skills, and computer literacy. This permanent position offers a collaborative work environment focused on quality care.

Qualifications

• Minimum of 2 years experience within a similar role.
• Must be able to work under pressure in a constantly changing environment.
• Very energetic.
• Excellence Orientation (Concern for high-quality work).
• Ethical Behaviour (Honesty).

Responsibilities

• Ensure all patient administration is effectively completed per company deadlines and policies.
• Ensure financial policies and procedures are followed daily in the unit.
• Ensure efficient customer service by maintaining effective communication with stakeholders.

Skills

Strong interpersonal skills

Computer literacy (MS Office)

Strong Customer Orientation

Team player

Well organised

Education

Grade 12 level of numeracy and literacy

Job description

National Renal Care / 11 / 11 Cape Town CBD

Job Reference Number:

• Department: NRC Goodwood (Cape Town)
• Business Unit:
• Industry: Pharmaceutical And Medical / Healthcare
• Job Type: Permanent
• Positions Available: 1
• Salary: Market Related

We are currently seeking a qualified, goal-driven, and self‑motivated individual to fill the position of Unit Administrator.

The successful candidate will be responsible for handling all patient and general administrative duties, including posting, filing, data entry, and contributing to NRC's overall success.

This role is designed to enhance the staff and patient experience.

National Renal Care is a leading comprehensive kidney disease management provider in South Africa.

Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence merge to deliver high‑quality care to individuals with compromised organ function.

Equal Opportunity Employer

At National Renal Care, we are committed to being an equal opportunity and affirmative action employer.

Our recruitment processes are about finding the right skills and promoting diversity and inclusion, aligning with our Group's Employment Equity strategy.

We actively encourage the inclusion of individuals with disabilities in our workforce.

In line with our commitment to fair recruitment, internal applicants must inform their line manager of the application to avoid automatic disqualification as per our recruitment and selection policy.

For detailed information, refer to the policy document.

If any physical or psychological limitations may impact your ability to perform the job, consult with the employer for reasonable accommodation.

If you do not receive a response within 4 weeks of the closing date, please consider your application as unsuccessful.

Protection of Personal Information: By applying for this position, you consent to your information being used for recruitment purposes only.

If your application is unsuccessful, your information will be retained for 6 months and then securely destroyed.

If you object to this, please let us know.

Job Requirements

• Grade 12 level of numeracy and literacy.
• Minimum of 2 years experience within a similar role.
• Must be able to work under pressure in a constantly changing environment.
• Strong interpersonal skills are required.
• Computer literacy essential (MS Office).
• Strong Customer Orientation.
• Team player.
• Very energetic.
• Well organised.
• Excellence Orientation (Concern for high‑quality work).
• Ethical Behaviour (Honesty).

Key Performance Areas (KPA)

• Ensure all patient administration is effectively completed per company deadlines and policies.
• Ensure that all financial policies and procedures are followed daily in the unit, i.e., confirmations, billing, private patients, stock, waste, etc.
• Ensure that the unit follows the relevant HR and payroll processes daily.
• Ensure all unit administration is effectively completed per company deadlines and policies.
• Ensure efficient customer service by maintaining proactive and effective communication with stakeholders and interdepartmental staff to maintain optimal service delivery standards.
• Make sure that all staff are trained and educated about the Administration function in the unit and that your related knowledge is constantly updated.
• Demonstrate the National Renal Care Values and Caring the NRC Way.