UK Vehicle Trade Call Center Lead - Sales & Service

Wns Global Services; Durban North; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading Business Process Management firm in Durban North is seeking an experienced Call Centre Team Leader to lead and mentor a dedicated team of Sales and Service Agents. The role emphasizes ensuring high performance against client KPIs and nurturing a positive team culture. Strong leadership and communication skills are essential for making a significant impact on customer interactions and supporting operational excellence.

Qualifications

• Proven leadership experience in a call center environment.
• Strong communication and interpersonal skills are necessary.

Responsibilities

• Lead and mentor a team of Sales and Service Agents.
• Ensure high performance against client KPIs.
• Nurture a positive team culture.

Skills

Leadership

Communication

Job description

A leading Business Process Management firm in Durban North is seeking an experienced Call Centre Team Leader to lead and mentor a dedicated team of Sales and Service Agents. The role emphasizes ensuring high performance against client KPIs and nurturing a positive team culture. Strong leadership and communication skills are essential for making a significant impact on customer interactions and supporting operational excellence.