TRICARE Beneficiary Services Representative

Leidos; Bloemfontein; On-site; ZAR 525 000; Full time

Job summary

A defense contracting company is seeking a TRICARE Beneficiary Services Representative. This essential role supports military members and their families by providing education and enrollment services for the TRICARE Overseas Program. Candidates must have a high school diploma and 3+ years of customer service experience. The position offers an annual salary of $32,000, with no negotiation. Strong communication skills and proficiency in Microsoft Office are essential. This is an opportunity to make a significant impact in a fulfilling role.

Qualifications

• Must be eligible to obtain ADP IT III clearance.
• 3+ years of customer service experience required.
• Proof of ordinary residency in the United States needed.

Responsibilities

• Process enrollments and disenrollments for beneficiaries.
• Offer guidance on TRICARE resources.
• Assist with claims updates and customer inquiries.

Skills

Customer service experience

Fluency in English

Proficiency in Microsoft Office

Strong organizational skills

Effective communication

Education

High School diploma or GED

Tools

MHS Genesis

Defense Online Enrollment System (DOES)

Job description

Make a Difference – Join Our Leidos TRICARE Team in Osan, S. Korea!

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do:

• Verify Benefits & Enrollment: Process enrollments, disenrollment, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications:

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• Eligible to obtain Invited Contractor 700-19 SOFA designation for employment in South Korea
• Able to provide proof of ordinary residency in the United States
• 3+ years of customer service experience

Essential Skills:

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas:
  • U.S. military healthcare delivery system or civilian managed care
  • Medical or clinical environment
  • MHS Genesis or civilian healthcare systems, medical claims
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD*

* IMPORTANT: Candidates who do not hold a SOFA/Command sponsorship needs to be able to provide required documentation to obtain SOFA through Leidos for employment in S. Korea. Candidates will not be eligible for sponsorship until their first day of employment.

Candidates are solely responsible for all relocation-related expenses incurred at their own risk and the TRICARE Overseas Program does not reimburse any incurred housing, cost of living, or expenses while residing in Japan to include relocating back to the US.

SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting: January 17, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $31,850.00 - $57,575.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.