Travel Specialist Support

MORE Collection; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premier travel company is seeking a Travel Specialist Support to assist the Africa Travel Specialist team. Key responsibilities include managing travel itineraries, bookings, and guest documentation. Candidates should have a tertiary qualification in Travel and Tourism and strong communication skills. Join a dynamic team focused on delivering exceptional guest experiences in the beautiful Southern Africa region.

Qualifications

• Minimum 2 years of travel experience required.
• Experience in selling Southern Africa destinations preferred.

Responsibilities

• Provide administrative support to the Africa Travel Specialist team.
• Assist with accommodation bookings and confirmations.
• Prepare travel documentation including itineraries.
• Liaise with guests and manage complaints professionally.

Skills

Strong sales acumen

Excellent verbal communication

Excellent written communication

Ability to deal courteously with guests

Computer literacy

Ability to work under pressure

Team player

Education

Matric

Tertiary qualification in Travel and Tourism

Job description

The Travel Specialist Support provides administrative support to the Africa Travel Specialist team throughout the bookings, confirmation, and travel stage of a guests’ holiday. They are aligned to either 2 or 3 Africa Travel Specialist and are responsible for assisting with all administrative details pertaining to a travel itinerary and the accompanying travel documentation.

Key Focus Areas

• Assist to hold accommodation on the system and 3rd party, when required.
• Sends proposal/quote on additional services i.e touring and experiences, and /or transfers.
• Books and Confirms additional Services (touring, experiences, transfers, restaurants)
• Issues invoice for additional service costs
• Daily banking for additional services
• Captures access confirmation details for additional services.
• Builds Guest Profile – and input guests slashes on PAN.
• Assist with Visa application documentation when necessary.
• Prepares Travel Documentation - Itinerary / Pre-Departure Info
• Arranges Guest Gifting, if required
• Reconfirm all services prior arrival.
• Debriefing to the Africa Travel Specialist of guest arrivals
• Guest Liaison on the Ground
• Post Travel Services (Welcome Home/Thanks email)
• Forward complaints to line manager
• Inbox management for allocated buddy

Requirements

• Matric - Tertiary qualification in Travel and Tourism - Min 2 years’ travel experience
• Strong sales acumen
• Excellent verbal and written communication skills
• Ability to deal with guests in a professional and courteous manner.
• Computer literacy, and experience with operating system advantageous
• Experience in selling Southern Africa destinations.
• Ability to work under pressure.
• Ability to work independently, and as part of a team.

Maximizing Your Impact as a Member of the MORE Family Collection

Excellent attention to detail.

Guest focus philosophy, living the MORE brand and driving the MORE experience.

Excellent communication skills (written and verbal), practicing honest communication.

Team player with positive attitude, enthusiasm, and emotional control.

Excellent time management and self-discipline, interpersonal & solution seeking skills.

Proactive, use initiative and creative flair when required.

Committed and loyal, adaptable, and flexible.

Must work accurately under pressure.

People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

Our Values

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)

Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it