Travel Specialist (Agents)

More Collection; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A travel company in Johannesburg is searching for a mid-senior level Travel Specialist to handle booking enquiries and develop strong relationships with agents. Ideal candidates will have at least 5 years of experience in travel sales, excellent communication skills, and proficiency in tools like ResRequest and Tourplan. This full-time position emphasizes customer service and the ability to work effectively both independently and collaboratively.

Qualifications

• Minimum 5 years' experience as a travel specialist/consultant dealing with agents.
• Experience selling Southern Africa destinations; East Africa is a bonus.
• Ability to work under pressure and willingness to work after hours and weekends.

Responsibilities

• Handle booking enquiries efficiently for international travel partners.
• Develop and manage agent relationships by providing excellent customer service.
• Create and manage the booking process in all systems.

Skills

Travel sales ability

Excellent verbal and written communication

Above-average computer literacy

Customer service focus

Ability to work independently and as part of a team

Education

Tertiary qualification in Travel and Tourism

Tools

ResRequest

Tourplan

Safari Portal

Job description

The Travel Specialist will handle booking enquiries in an efficient and professional manner, serving as one of the frontline individuals for our international travel partners.

Key Focus Areas

Reservations & Communications

Develop and manage agent relationships by providing excellent customer service and supplying detailed, high-quality itineraries, including MFC properties and preferred partner inclusions where appropriate.

Handle third-party bookings including flights, airport services, transfers, and guest experiences.

Create and manage the booking process in all systems including ResRequest, Tourplan, and Safari Portal.

Follow up on quotes and maintain regular communication with agents.

Monitor and record reasons for unconverted quotes and releases.

Track booking sales and achieve sales targets both quarterly and annually.

Report booking margin and account for it.

Quality‑assure tailor‑made itineraries.

Facilitate payments for incoming payments and supplier payments.

Assist with post‑sale administration.

Maintain database in compliance with the POPIA act.

Resolve any agent or guest complaints in a timely manner.

Perform any other ad‑hoc tasks required by the manager.

Represent the MC brand, living the MFC Purpose & Values.

Growth and Learning

Attend in‑house destination and product training to remain at the forefront of unbiased and expert advice.

Travel locally and regionally when required.

Provide detailed travel feedback to the team to promote knowledge sharing.

Requirements

Matric; tertiary qualification in Travel and Tourism.

Minimum 5 years' experience as a travel specialist / consultant dealing with agents.

Proven travel sales ability with a strong focus on customer service.

Excellent verbal and written communication skills.

Professional and courteous demeanor when dealing with agents.

Above‑average computer literacy; experience with ResRequest, Tourplan, or Safari Portal.

Experience selling Southern Africa destinations; experience with East Africa is a bonus.

Ability to work under pressure.

Willingness to work after hours and weekends when required.

Ability to work independently and as part of a team.

Maximizing Your Impact as a Member of the More Family Collection

Excellent attention to detail.

Guest‑focus philosophy, living the MORE brand and driving the MORE experience.

Excellent communication skills, practicing honest communication.

Team player with a positive attitude, enthusiasm, and emotional control.

Excellent time management and self‑discipline, interpersonal and solution‑seeking skills.

Proactive, using initiative and creative flair when required.

Committed and loyal, adaptable, and flexible.

Work accurately under pressure.

People skills – tolerance, patience, and care, welcoming constructive feedback.

Our Values

AWARE (the "thoughtful" value) : Eyes and ears open; arrive ready; be human.

GENEROUSLY (the "more" value) : Always respond; give more, do more; adopt a mindset of abundance.

DIVERSITY (the "family" value) : Act in harmony; work together; act inclusively.

BETTER (the "continuous improvement" value) : Positively influence; keep learning; own it.

Seniority level: Mid‑Senior level

Employment type: Full‑time