Travel Specialist (Agents)

MORE Collection; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A travel agency seeks a Travel Specialist to manage bookings efficiently for international travel partners. The role requires at least 5 years of experience in travel consulting, a strong focus on customer service, and excellent communication skills. The successful candidate will handle various booking processes and develop agent relationships while ensuring quality in service. The position is based in Gauteng, South Africa, with after-hours work expected as needed.

Qualifications

• Minimum 5 years’ experience as a travel specialist/consultant dealing with agents.
• Proven ability to sell Southern Africa destinations; East Africa experience is a bonus.
• Willingness to work after hours and weekends when required.

Responsibilities

• Handle booking enquiries efficiently and professionally.
• Develop and manage agent relationships with excellent customer service.
• Create and manage booking processes in all systems.

Skills

Customer service

Travel sales ability

Communication skills

Computer literacy

Ability to work under pressure

Education

Matric and Tertiary qualification in Travel and Tourism

Tools

ResRequest

Tourplan

Safari Portal

Job description

The Travel Specialist will handle booking enquiries in an efficient and professional manner. Being one of the frontline individuals for our international travel partners.

Key Focus Areas

Reservations & Communications

• Develop and manage agent relationships by providing excellent customer service to our agents by highly responsive and suppling detailed, high-quality itineraries including MFC properties as well as preferred partner inclusions where appropriate.
• Third party bookings including flights, airport services, transfers and guests experiences
• Create and manage the booking process in all systems including ResRequest / Tourplan / Safari Portal
• Follow up on quotes and maintain regular communication with agents.
• Monitor and record reason for unconverted quotes and releases.
• Booking sales tracking and achievement of sales targets both quarterly and annually
• Booking margin reporting and accountability
• Quality assurance of tailor-made itineraries
• Payment facilitation – for both incoming payments, as well as supplier payments
• Post-sale administration assistance
• Database upkeep and maintenance in accordance with the POPIA act
• Resolving any agent/guest complaints timeously.
• Any other ad hoc tasks required by manager.
• Be the MC brand ambassador in your dealings, living the MFC Purpose & Values.

Growth and Learning

• Attend inhouse destination and product training thus remaining at the forefront of unbiased and expert advice
• Travel both locally and regionally when required
• Provide detailed travel feedback to the team with the intention to build on knowledge sharing

Requirements

• Matric - Tertiary qualification in Travel and Tourism - Min 5 years’ experience as a travel specialist/consultant dealing with agent
• Proven travel sales ability, with a strong focus on customer service
• Excellent verbal and written communication skills
• Ability to deal with agents in a professional and courteous manner
• Above average computer literacy, have experience working in ResRequest / Tourplan / Safari Portal
• Experience in selling Southern Africa destinations, East Africa would be a bonus
• Ability to work under pressure
• Willingness to work after hours and weekend where required
• Ability to work independently, and as part of a team.