Travel Sales Agent

Club Med; Pretoria; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A luxury travel company in Pretoria is seeking a dynamic Travel Sales Agent to join their call centre team. This role involves promoting travel packages, assisting travel agents, and providing excellent customer service. Candidates should have a Bachelor's degree, solid knowledge of the travel industry, and be fluent in English. The position includes smartworking options and several benefits.

Benefits

Work from home policy

Club Med vacations

Private healthcare insurance

Retirement fund contribution

Qualifications

• Solid knowledge of the travel and tourism industry.
• Experience in a similar position and sector.
• Familiarity with ski travel is advantageous.

Responsibilities

• Promote Club Med packages to travel agents.
• Handle inbound and outbound communication with travel agents.
• Convert inquiries into sales effectively.
• Assist travel agents with the booking process.
• Provide excellent customer service aligned with company standards.

Skills

Sales techniques

Customer service

Travel industry knowledge

Negotiation skills

Fluency in English

Education

Bachelor's degree or equivalent

Tools

Amadeus

Job description

About Club Med

About Club MedEstablished in

• , Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples.

Our aim is to become the most desirable lifestyle travel brand. Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operates close to 70 sun and snow resorts across the globe offering unique travel experiences.

We offer unparalleled experiences to customers seeking luxury, adventure, and relaxation.

Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview

Club Med is seeking a dynamic, results‑oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg.

Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.

As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customised travel solutions, and seamless booking experiences.

This role combines sales prowess with high‑level customer service, requiring an in‑depth understanding of our travel agents and their end customers' needs and preferences.

Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realising their requests.

Key Responsibilities

• Promoting Club Med packages: Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.
• Inbound and Outbound Contacts: Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests.
• Make outbound calls to follow up on enquiries, promote special offers, support modification and strengthen relationship with travel agents.
• Providing information: Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation, activities, transport and pricing, to provide accurate information to travel agents and address their queries.
• Making Sales: Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform "Club Med Travel Agent" portal.
• Meeting Sales Targets: Aim to achieve or exceed sales targets through effective sales techniques and relationship management.
• Process Bookings: Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.
• Upselling: Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers' holiday experience and increase revenue.
• Customer Service: Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.
• Maintaining Records: Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.
• Continuous Learning and Improvement: Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools.
• Identify opportunities for booking management process improvements and provide feedback for optimisation.

Qualifications

• Education level: Bachelor's degree or equivalent.
• Experience: Solid knowledge of the travel and tourism industry; experience in a similar position and sector; mastery of sales techniques and negotiation skills; familiarity with ski travel is advantageous; knowledge of Amadeus is also beneficial.
• Languages: Fluency in spoken and written English is mandatory.

Benefits

• Smartworking – Work from home policy / 90 days per year.
• 3 weeks of Club Med vacations per year under Club Med policy – after one year of seniority.
• 13th cheques payable in December.
• Private healthcare insurance.
• Employer contribution to the Allan Gray Retirement Fund.