Travel Operations Specialist: Customer Support & Bookings

Travelstart; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading travel company in Cape Town is seeking Travel Operations Agents to join their Customer Support Team. The ideal candidates will have a strong background in customer service, with at least two years of travel industry experience and familiarity with GDS systems like Amadeus. This role is focused on resolving customer queries and ensuring accuracy in ticketing and operational tasks. Competitive benefits and a collaborative work environment are offered.

Qualifications

• At least 2 years of travel industry experience.
• Strong knowledge of Travelstart systems and policies.

Responsibilities

• Resolve customer queries through various channels within SLA.
• Collaborate with suppliers.
• Ensure accuracy in ticketing and amendments.
• Meet team QA scorecard targets.
• Assist with operational tasks as needed.

Skills

Customer service experience across multiple channels

Strong knowledge of fares and calculations

Proficiency in Amadeus or other GDS systems

Attention to detail

Effective time management

Problem-solving skills

Education

High School completion qualification, Grade 12 / NQF4 / A-level

Relevant tertiary qualifications

Job description

A leading travel company in Cape Town is seeking Travel Operations Agents to join their Customer Support Team. The ideal candidates will have a strong background in customer service, with at least two years of travel industry experience and familiarity with GDS systems like Amadeus. This role is focused on resolving customer queries and ensuring accuracy in ticketing and operational tasks. Competitive benefits and a collaborative work environment are offered.