Travel Operations Agent — First‑Contact Ticketing & Support

Travellab Africa Group; Cape Town; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A travel operations company in Cape Town is seeking a Travel Operations Agent to join their Customer Support Team. The role involves resolving customer queries via phone and email, ensuring high standards of service and accuracy in travel bookings. Candidates should have a minimum of high-school education and relevant customer service experience, with proficiency in using GDS systems. A dynamic work environment and teamwork are emphasized.

Qualifications

• Minimum high-school completion required.
• 2+ years of travel industry experience preferred.
• Strong knowledge of fares and TravelStart systems.

Responsibilities

• Resolve customer queries through various channels.
• Ensure accuracy in ticketing and compliance with rules.
• Assist with operational tasks as needed.

Skills

Attention to detail

Customer service experience

Multitasking abilities

Problem-solving skills

Education

High-school completion (Grade 12 / NQF 4 / A-level)

Relevant tertiary qualifications

Tools

Amadeus

GDS systems

Job description

A travel operations company in Cape Town is seeking a Travel Operations Agent to join their Customer Support Team. The role involves resolving customer queries via phone and email, ensuring high standards of service and accuracy in travel bookings. Candidates should have a minimum of high-school education and relevant customer service experience, with proficiency in using GDS systems. A dynamic work environment and teamwork are emphasized.