Travel Administrator

Nawirigroup; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel company is seeking a Travel Administrator to manage travel documentation and client enquiries, ensuring timely communication and high-quality service. Ideal for entry-level candidates with great attention to detail seeking to start their career in the travel industry. This role offers opportunities for professional growth and a vibrant company culture.

Benefits

Flexible Working model

Travel opportunities

Comprehensive benefits

Wellbeing support

Recognition programs

Qualifications

• Entry-level with 1-2 years of experience in travel or administration.
• Proficient in managing travel documentation.
• Ability to handle incoming enquiries effectively.

Responsibilities

• Ensure timely delivery of e-documentation for travellers.
• Manage enquiries through toll-free and switchboard calls.
• Update and maintain quality assurance of travel documents.

Skills

Attention to detail

Enquiry management

Communication skills

Education

Tertiary Degree in Travel and Tourism

Job description

Job description

Go2Africa is an award-winning travel company with over 25 years' experience tailor-making unforgettable safari holidays. We take our clients' dreams seriously and recruit Travel Administrators to ensure our client's travel documentation is completed flawlessly.

Are you an entry-level candidate with excellent attention to detail, who is looking to kickstart your career in the travel industry?

If so, you might be our newest recruit.

The role

Travel Administrators ensure that all travellers receive e-documentation within 30 plus days of travel – including reconfirmation of all services and ad-hoc administrative functions for the Pod.

This role is also responsible for management of incoming calls / enquiries received within the business through toll free or switchboard queues.

Functional Responsibilities

Target achievement: All assigned documentation is delivered without errors, completed within weekly deadlines, and saved on SharePoint for access during an emergency. The shared drive is kept neat / relevant and meeting removal deadlines. Quality assurance and documentation updating the report with latest updates on each assigned document daily. All services are reconfirmed with suppliers to ensure clients holidays are seamless. Produce vouchers, itineraries, travel packs and E-Tickets. Professional management of travel documentation so that travellers receive travel documentation.

• Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation.
• Continually identify ideas, information, content improvements and recommendations which will improve our documentation.
• Enquiry and toll-free management.
• Managing incoming toll-free and switchboard calls.
• Taking down sufficient information if Africa Safari Experts (ASEs) are not available so that the enquiries can be allocated to ASEs accordingly.
• Inbox management.
• Ensure postcard notes are sent to clients at the relevant Asilia properties.

Experience

Desirable: 1 - 2 years of experience in travel / administration.

Qualifications

Desirable: Tertiary Degree in Travel and Tourism, or related field.

How to apply

If this sounds like the role for you, send us your CV and a motivational letter.

Why work for Go2Africa?

We provide our Go2African staff with a Flexible Working model, travel opportunities, comprehensive benefits, recognition programs, wellbeing support and a vibrant culture, backed by world-class tech and training.

Our employees are #proudlyGo2African and we celebrate our shared successes through monthly townhalls, interactive team building, and world-class resources that enable us to focus on what really matters.