Travel Account Manager

Gvi; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global travel organization is looking for a self-motivated Travel Account Manager to manage high-impact group travel experiences across multiple continents. The role focuses on client satisfaction, project coordination, and relationship building in a remote-first environment. Ideal candidates will possess strong organizational skills, exceptional communication abilities, and a proactive problem-solving approach. Opportunities for growth and a fun company culture await the right applicant.

Benefits

Generous leave policy

Opportunities for growth

Flexible, collaborative culture

Access to in-house wellbeing support

Qualifications

• Experience in relationship/account management with proven customer satisfaction.
• Experience working with North America and EMEA markets.
• Background in the educational travel industry or as a travel consultant.

Responsibilities

• Oversee the entire group travel process from contract to delivery.
• Anticipate client needs and address potential challenges proactively.
• Build strong rapport and establish loyalty with clients.

Skills

Tech-savvy

Exceptional communication skills

Detail-oriented

Problem Solver

Organised & Self-motivated

Relationship Builder

Tools

Salesforce

Job description

Location: Remote | Start Date: ASAP | Contract: Permanent. Are you a self‑motivated, organised people person with an entrepreneurial spirit? Are you looking for meaningful work and the chance to grow rapidly within a purpose‑driven organisation?

We want to hear from you. As the new World of Difference Travel Account Manager, you'll be responsible for orchestrating high‑impact group travel experiences in Asia, Latin America, Europe and Africa. You'll work closely with participants, internal teams and conservation and community development partners to execute group trips with care and precision, taking ownership of all operational complexity, from contract to delivery, and fostering productive, long‑term relationships along the way.

THE OPPORTUNITY

This position presents the right candidate with a phenomenal opportunity for growth. You'll gain experience and exposure across an international business portfolio, with ongoing mentorship and professional development opportunities geared to help you progress quickly. If you're innovative and take the initiative, there's no limit to how far you could go within the Second Nature brand portfolio. And with opportunities for travel and a remote‑first working policy, you can see the world along the way.

WHAT YOU BRING TO THE TEAM

• Tech‑savvy, Resourceful & Proactive: You’re comfortable navigating digital tools and software, and you use them to work smarter – not just faster.
• You’re confident exploring features, learning as you go, and finding your way around before asking for help – because you see technology as a tool to help you succeed, not a hurdle to avoid.
• Exceptional written and spoken English, with highly effective communication skills.
• Relationship Builder: You love people and thrive on engaging and connecting with others.
• Detail‑oriented: You have an obsessive attention to detail, and complete your work with accuracy and efficiency.
• Problem Solver: You’re calm under pressure, great at anticipating the needs of clients, and you’re good at anticipating challenges before they become problems.
• Organised & Self‑motivated: Able to juggle multiple leads / accounts independently with consistent excellence.
• Bonus points for: Experience in relationship / account management, with a proven track record of customer satisfaction and retention.
• Experience on Salesforce (not essential).
• Experience working with North America and EMEA markets.
• Background in the educational travel industry or as a travel consultant.
• International travel experience.

WHAT'S IN IT FOR YOU

basic salary of R35, ZAR per month (depending on experience). Commission (earn more by making an impact).

• Generous leave policy
• Opportunities for growth within a global organisation
• Flexible, collaborative, and fun culture
• Regular connection with our leadership team and CEO
• Access to in‑house wellbeing support

WHAT YOU'LL BE DOING

• Champion and Lead Client Satisfaction: Become obsessed with the client experience, anticipating challenges and owning solutions to ensure every trip detail exceeds expectations.
• Cultivate Lasting Relationships: Build strong rapport to establish loyalty and ensure participants consider World of Difference a trusted partner.
• Masterful Project Coordination: Oversee the entire group travel process from contract to delivery, coordinating seamlessly with internal operations, sales, and business development teams.
• Bridge Communications: Act as the vital link between our participants and internal departments, ensuring clear understanding of requirements and deliverables.
• Proactive Problem Solving: Anticipate client needs and address potential challenges proactively, maintaining high levels of satisfaction.
• Support Growth & Impact: Collaborate with sales and business development through offering tailored solutions and supporting new business meetings where required.
• Manage Pre‑Departure Support: Assist travellers with documentation collection, payment chasing, expectation management, and host engaging webinars.

WHY WORK AT WORLD OF DIFFERENCE?

If you want your work to matter, this is the place for you.

You'll be part of a fast‑paced, fun, and purpose‑driven environment dedicated to creating transformative experiences that connect people, cultures, and communities for a better world. We believe travel nurtures empathy, growth and good global citizenship.

Our programs are designed to contribute meaningfully to important conservation and community development projects around the world. And as a proud sister company to GVI, under the Second Nature group, you'll have access to a strong global network of shared expertise to help you learn more, do more and achieve more.

OUR HIRING PROCESS

• Interview with People Team
• Interview with your future manager
• Practical skills assessment
• Final interview with Senior Leadership
• Background checks

YOUR NEXT STEP

If you’re ready to make a real difference through your work, we want to hear from you. Please send us your CV and a short Cover Letter sharing why this role is the right fit for you. Kindly note: We genuinely appreciate every application we receive.

If you haven’t heard from us within 3–4 weeks, it likely means we’ve moved forward with other candidates this time.

That said, we’d love for you to stay connected and consider applying again in the future.