Transition Manager / Senior Project Manager

Galitechonline; Cape Town; Remote; ZAR 400 000 - 500 000; Full time

Job summary

A technology firm is looking for a Transition Manager to oversee service transitions in an EdTech environment. The ideal candidate should have 6-8 years of experience in project management, strong stakeholder engagement skills, and familiarity with governance frameworks like ITIL or PMP. This position is remote, requiring excellent communication and problem-solving abilities. Candidates based in South Africa will be preferred.

Qualifications

• 6-8 years of experience in Project or Transition Management.
• Strong experience in IT service transitions.
• Proficient in governance frameworks and risk mitigation.
• Expertise in ITIL, PMP, or PRINCE2 methodologies.

Responsibilities

• Develop and execute transition plans for vendor onboarding.
• Manage knowledge transfer and document systems/processes.
• Drive risk management strategies.
• Define KPIs and SLAs for service stability.

Skills

Project Management

IT Service Transitions

Stakeholder Engagement

Governance Frameworks

Risk Mitigation

ITIL

JIRA

Confluence

Tools

JIRA

Confluence

ServiceNow

MS Project

Microsoft Teams

SharePoint

Slack

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from galitechOnline

Talent Acquisition specialist | HRBP|SIRH Consultant|NATO-IT-Tech & AI Talent Management|

Location: South Africa – Remote (Work From Home)

Business Travel: Required

Contract Type: 5-Years Contract (Extendable)

Monthly Budget: $3, USD

The ideal candidate have to be based in S.A

About the Role

We are hiring a Transition Manager / Senior Project Manager to oversee and execute end-to-end service transitions in a dynamic EdTech environment.

The successful candidate will lead the onboarding of vendor teams, manage service stabilization, and ensure alignment between business and technical stakeholders throughout the transition lifecycle.

Key Responsibilities

• Develop and execute transition plans for onboarding vendor resources and operationalizing services
• Ensure seamless knowledge transfer and documentation of systems, processes, and workflows
• Drive risk management and mitigation strategies during the transition phase
• Define and track KPIs and SLAs to ensure service stability and performance
• Establish governance mechanisms to monitor progress and dependencies
• Align engineering, operations, and business stakeholders across all transition stages
• Oversee the full transition lifecycle: initiation, planning, execution, monitoring, and closure
• Ensure compliance with all security, regulatory, and contractual obligations
• Act as an escalation point for transition-related issues
• Provide regular status updates, dashboards, and executive summaries

Required Skills and Competencies

• Minimum 6-8 years in Project or Transition Management, IT Services Transitions, or related domains
• Strong experience in IT service transitions and stakeholder engagement
• Proficient in governance frameworks, risk mitigation, and stabilization strategy
• Working knowledge of ITIL, PMP, or PRINCE2 methodologies
• Comfortable working in fast-paced, cross-functional environments
• Excellent communication, negotiation, and problem-solving skills
• Hands‑on experience with JIRA, Confluence, ServiceNow, or similar tools
• Technical understanding of Cloud, Cybersecurity, Data Services, CRM, and IT Support

Success Metrics

• Achievement of defined SLAs during stabilization
• Positive stakeholder satisfaction and feedback
• Effective knowledge transfer with minimal disruption
• Full compliance with security and regulatory standards

Tools and Technologies

JIRA, Confluence, ServiceNow, MS Project, Microsoft Teams, SharePoint, Slack

Equal Opportunity Employer

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or any other characteristic protected by applicable law.

We are committed to building an inclusive, diverse, and respectful workplace where everyone feels valued and empowered.

Seniority level: Mid‑Senior level

Employment type: Contract

Job function: Project Management and Information Technology

Industries: Technology, Information and Internet