Transit Customer Care Associate (EMV & Concessions)

findojobs-za; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service organization in Durban seeks a Clerk (Customer Care) to provide support for public transport services. Responsibilities include educating the public on EMV card usage and managing queries and applications for fare assistance. Candidates should have a Grade 12 qualification, with at least 3 months of relevant experience and computer literacy. This position is essential for maintaining excellent customer service and support.

Qualifications

• Grade 12 or equivalent is essential for this role.
• Minimum 3 months relevant experience is required.
• Computer literacy is a must.

Responsibilities

• Provide customer support related to public transport services.
• Educate the public on using EMV cards for fare payment.
• Handle applications for concession travel cards.
• Maintain filing systems and record queries received.

Skills

Attention to detail

Problem solving

Communication

Client orientation and customer focus

Interpersonal relationships

Education

Grade 12 (NQF Level 4) or equivalent

Job description

A customer service organization in Durban seeks a Clerk (Customer Care) to provide support for public transport services. Responsibilities include educating the public on EMV card usage and managing queries and applications for fare assistance. Candidates should have a Grade 12 qualification, with at least 3 months of relevant experience and computer literacy. This position is essential for maintaining excellent customer service and support.