Training Team Lead

Exl; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading global services firm in Cape Town seeks a Lead Assistant Manager – Training to develop and deploy domain learning in the Insurance sector. The role involves leading teams, facilitating training, and ensuring high levels of client satisfaction. Ideal candidates will have a solid understanding of the Insurance domain along with relevant training qualifications. The position offers a dynamic opportunity to make a significant impact in capability development.

Qualifications

• Matric qualification.
• Relevant domain certifications in Insurance.
• Understanding of insurance specific roles and functions.

Responsibilities

• Lead teams and facilitate trainings on domain topics.
• Conduct diagnostic and needs analysis for capability development.
• Align capability development plans with business needs.
• Research and develop content on new capabilities.
• Ensure client satisfaction through interaction.

Skills

Good training / presentation skills

Excellent domain knowledge

Good verbal and written communication skills

Ability to assess learning needs and customize solutions

Strong customer service focus

Flexibility and urgency to handle pressure

Ability to multitask

Data gathering ability / Eye for detail

Education

Matric

Domain training related training background

Tools

MS Office suite Applications – PowerPoint, MS Word and MS Excel

Job description

Lead Assistant Manager – Training – Capability Development

Short Description for Internal Candidates: This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning.

She / He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations.

This role is required to facilitate trainings on relevant domain topics.

This person will also be responsible for leading research to identify and develop content on new capabilities.

The role entails researching and responding to RFP's / RFI's and presenting domain capabilities to internal leadership and external stakeholders during visits.

Have an understanding of digital in Insurance and how domain advancement and digital new skills can be leveraged in Insurance.

Speed, agility and initiative

Quality and accuracy of deliverables

Efficiency and effectiveness (result‑orientation)

Training delivery and certification of trainers

Adherence to internal standards

Adherence to timelines

Interaction with the clients / customer at an appropriate level to ensure high levels of client satisfaction

Driving training content uptake for resources and maintaining high VOC on trainings delivered

Business outcomes on critical skills build

Skills

• Technical Skills
  • Good knowledge of MS Office suite Applications – PowerPoint, MS Word and MS Excel
  • Internet usage and email access
  • Working knowledge of tools, as needed for the role
• Process Specific Skills
  • Good training / presentation skills
  • Content designing and development
  • Excellent domain knowledge
  • Ability to present the information in simple & easy manner
  • Ability to understand and comprehend quickly
  • Prioritizing customer needs
  • Strong customer service focus
  • Ability to assess learning needs, customize solutions and deliver
• Soft skills (Desired)
  • Good verbal and written communication skills
  • Ability to do in-depth research and create articles
  • Flexibility and urgency to handle pressure
  • Self‑disciplined and result oriented
  • Data gathering ability / Eye for detail
• Soft Skills (Minimum)
  • Ability to multitask
  • Ability to approach problems logically
• Interpersonal Skills
  • Feedback Skills
  • Customer Service Focus
  • Active listening skills
  • Coaching and mentoring skills
• Presentation and Facilitation Skills
  • Presentation and Facilitation Skills

Qualifications

• Matric
• Domain training related training background with any relevant domain certifications
• Knowledge and understanding of vertical specific roles, functions and work items in Insurance

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups / aligned with our EE targets