Training Officer & Reception Supervisor

Mediclinic International; Stellenbosch; Hybrid; ZAR 360 000 - 480 000; Full time

Job summary

A leading healthcare provider is seeking a Training Officer for their Stellenbosch office. The role involves supporting the Core Systems Replacement project through effective knowledge transfer and user competence. The ideal candidate will have 3-5 years of experience in a healthcare setting as a Reception Supervisor and expertise in creating training material. This position offers a hybrid workplace environment, requiring relocation for those outside the Western Cape.

Qualifications

• 3 - 5 years’ work experience in a business processes environment within a hospital or healthcare setting, specifically as a Reception Supervisor.
• Work experience in the Patient Administration environment is desirable.
• Background in the development of training material and facilitation is desirable.

Responsibilities

• Provide implementation support on systems and processes during the Core Systems Replacement project.
• Analyse learning and development needs.
• Design and implement learning support material.
• Facilitate and assess learning processes.
• Provide system and process support.

Skills

Relevant business process policies and procedures

Computer systems and software packages (e.g. Microsoft Office)

Formatting and styling of learning support material

Education

Grade 12

Certificate in instructional design or training

Job description

Training Officer: Core Systems - Reception Supervisor

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Mediclinic Southern Africa Corporate Office| Stellenbosch | South Africa

• Closing date: 21/02/2026
• Number of positions: 1
• Recruiter name: Thabisa Fikelepi
• Reference number: 67536
• Workplace Type: Hybrid
• FIX Term Contract

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

This is a fix term contract opportunity and the successful candidate will be based at Mediclinic Corporate Office Stellenbosch.

All candidates that are not based in the Western Cape will need to relocate on their own cost.

MAIN PURPOSE OF JOB

To provide implementation support on systems and processes during the Core Systems Replacement project while ensuring effective knowledge transfer and user competence. Additionally, to develop and assess system and process learning support material and facilitate learning interventions.

KEY RESPONSIBILITY AREAS

• Analyse learning and development needs
• Design and implement learning support material
• Facilitate and assess learning processes
• Provide system and process support

REQUIRED EDUCATION

ESSENTIAL EDUCATION:

• Grade 12

DESIRED EDUCATION:

• Certificate in instructional design or training

REQUIRED EXPERIENCE

ESSENTIAL EXPERIENCE

• 3 - 5 years’ work experience in a business processes environment within a hospital or healthcare setting, specifically as a Reception Supervisor

DESIRED EXPERIENCE:

• Work experience in the Patient Administration environment
• Background in the development of training material and facilitation

REQUIRED JOB SKILLS AND KNOWLEDGE

• Relevant business process policies and procedures
• Computer systems and software packages (e.g. Microsoft Office Packages)
• Formatting and styling of learning support material

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

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