Training Manager

Pedros; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading restaurant chain in Durban is seeking a Trainer Manager to oversee the training across multiple stores. Responsibilities include managing a skilled team of trainers, ensuring adherence to company procedures, and conducting performance evaluations. The ideal candidate has over 10 years of experience in the restaurant industry, excellent communication skills, and a commitment to mentoring new staff. Must possess a reliable vehicle and strong knowledge of restaurant operations.

Qualifications

• Minimum 10 years related experience required in the food service industry.
• Must have own reliable vehicle and mobile phone.
• Experienced in designing, developing, and maintaining training programs.

Responsibilities

• Oversee Regional Training of Pedros stores.
• Manage a team of trainers and ensure compliance with Standard Operating Procedures.
• Conduct performance evaluations and provide feedback.

Skills

Restaurant and Fast Food Service experience

Operations experience

Good verbal and written communication skills

Organisational and time management skills

Attention to detail

Computer literate

Good Gross Profit / Cost Of Sales / GRV knowledge

GAAP / MICROS knowledge

Job description

Job Description

The Trainer Manager will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures are maintained.

Duties And Responsibilities

• Conduct training sessions on preparation of foods as per our Standard Operating Procedures
• Support, mentor, and upskill trainees and new employees
• Promote efficiency and improve skills of employees
• Keep attendance and training records and registers
• Monitor employee performance and response to training
• Conduct performance evaluations and identify areas of improvement
• Provide daily updates on training areas done daily in-stores
• Work within a team and drive the restaurant/take-away forward
• Assist in New Store openings – supporting the teams through constant mentoring and coaching
• Assist the Training Department with Adhoc Training tasks and projects within Pedros
• Doing presentations to the target audience for all Pedros Training Modules and SOP's
• Sign off Manager Trainees throughout the region
• Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise
• Take charge of Gross Profit & GRV training/trouble shooting for new & existing stores
• Full accountability of the training team within the Training Management group
• Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. Portfolio Of Evidence must be filed

Requirements

• Restaurant and Fast Food Service experience. Minimum 10 years related experience required
• Operations experience will be advantageous
• Good verbal and written communication skills
• Organisational and time management skills
• Attention to detail
• Be prepared to go the extra mile
• Must be computer literate and must be able to write professional reports from time to time
• Must have own reliable vehicle & mobile phone
• Good Gross Profit / Cost Of Sales / GRV knowledge
• Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
• GAAP / MICROS knowledge