Training Management Specialist

LabourNet; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A South African company is seeking a Training Management Specialist to identify and manage client training needs. This role involves compliance with training requirements and ensuring high client satisfaction. The successful candidate will have a degree in Human Resources, excellent communication skills, and experience in the service industry. LabourNet offers a hybrid work model along with various benefits to support employees' wellbeing and career growth.

Benefits

Wellness programme for family members

Career development programs

Hybrid work options

Study assistance

Qualifications

• Relevant experience with WSP/ATR submissions is advantageous.
• Experience or involvement in education, training and development is a plus.

Responsibilities

• Identify clients’ training needs and manage training gaps.
• Ensure compliance with SETA requirements.
• Maintain a professional relationship with clients for retention.

Skills

Excellent communication and stakeholder engagement skills

Experience in the service industry

Customer-first mindset

Education

Bachelor’s degree or Diploma in Human Resources, Learning and Development, or related field

SDF Certificate

Job description

Labournet is a proudly South African company with over 28 years of innovation in payroll, HR, and employment legislative compliance. We are driven by our mission to change the world of work by simplifying compliance, empowering people, and delivering technology-driven solutions. Our people are the key to this mission, and we invest in them to grow, innovate, and make an impact.

Job Description

The Training Management Specialist identifies clients’ training needs and manages the resolution of training gaps from inception to execution. The role entails identifying training needs and corresponding solutions, ensuring clients receive mandatory grants, accessing additional funding such as discretionary grants for training initiatives such as learnerships and other accredited programs. It ensures compliance with SETA requirements and supports the implementation of effective learning and development programs. It provides support for day-to-day compliance and training implementation related queries and maintains a great relationship with clients and 3rd party providers that enable introductions to new business opportunities.

You have the opportunity to improve compliance in this position.

Looking at the challenges the world is facing today Labournet’ purpose has never been more relevant. So, whatever your role, if you share our passion for compliance, you’ll be working towards creating a better and fairer future for all.

You are responsible for

Inclusive of, but not limited to:

Client Retention:

• Maintain a professional relationship with clients to ensure a 100% retention of client base.
• Ensure quality of completed work as per standard. Manage own diary, service activities and consulting schedule.
• Maintain a professional relationship with Labournet staff to facilitate reciprocal business practices (e.g. Introductions & Referrals.)

Personal Development:

• Ensure own competency and knowledge on system functionality, legislative requirements and changes, professional development (self-development) and career development are always maintained.
• Attend various developmental activities and demonstrate understanding through competency assessments.

Employment Equity Compliance:

• Managing training related expenditure, strategy, planning, implementation, execution, and record keeping within client base
• Ensuring that consultative processes around skills development are implemented.
• Conduct an analysis to determine training outcomes in line with the client’s objectives as well as Sector Skills Plans and critical skills gaps within the specific industry/sector.
• Development of a Workplace Skills Plan and the necessary consultation thereon
• Ensure submission of the WSPATR to the relevant SETA
• Apply for and secure discretionary grant funding for client base.
• Oversee the implementation of training and recordkeeping.
• Align the training and development of skills in an organization to match their needs in line with industry requirements and sector skills plans.
• Channel clients’ training identified through various sources e.g. WSP and ATR interventions to Labournet and affiliated partners and training network.
• Act as a liaison between clients and training providers and the SETA’s.

Project Planning and adherence:

• Generate and implement visitation and delivery schedule for own clients
• Adherence to schedules for service delivery and various projects
• Planning of, attendance of and closing of appointments on a routine basis
• All relevant client documents generated and uploaded on relevant document management system in line with company standards

Client Experience:

• Ensure delivery of services occurs in a way that maintains client satisfaction
• Deliver excellent service to obtain referrals and introductions from current clients to new clients
• Delivery of service and professional communications that ensure client satisfaction with brand and product

You are a part of

Our people are experts in their field, who have a passion for what they do and constantly seek to exceed the expected standard. Our people pride themselves to deliver best practice

Qualifications

You'll need a customer-first mindset and the following skills to succeed in this role:

• Bachelor’s degree or Diploma in Human Resources, Learning and Development, or related field.
• SDF Certificate (advantageous)
• Experience in the service industry (delivery of services to other businesses or business units) advantageous
• Experience with WSP/ATR Submissions advantageous
• Experience or involvement within the Education, Training and Development function of any organization advantageous.
• Excellent communication and stakeholder engagement skills.

Benefits:As part of the Labournet team, you’ll enjoy benefits designed to support your wellbeing and career growth. These include a wellness programme that covers up to 8 family members or friends, partner discounts, structured career paths, accredited training, study assistance, retirement and group risk benefits, hybrid work options for applicable roles, as well as a suit-up and vehicle branding allowance where relevant.

Take the next step in your career with Labournet – where people are empowered, purpose drives everything we do, and our platform enables real impact. If you're ready to grow, innovate, and help shape the future of work in South Africa, we’d love to welcome you to the team.

Additional Information

Why Join Labournet?

At Labournet, you’re joining more than a company - you’re becoming part of a platform built to empower people and drive purpose. With over 28 years of innovation in compliance and people solutions, we invest in our employees so they can grow, make a national impact, and help shape the future of work across South Africa.

What We Offer:

• You’ll obtain a wealth of experience and knowledge at a much faster pace than you would in an internal compliance-focused role due to our national footprint across different industries.
• You’ll have access to structured career paths, accredited training, performance coaching and mentorship to support your professional growth.
• You’ll be part of a team that drives compliance and transformation across South Africa, giving your work real purpose and impact.
• You’ll benefit from hybrid work options and a culture that supports work-life integration, because we believe wellbeing fuels performance.
• You’ll enjoy competitive salaries, holistic benefits and a lucrative sales commission policy.
• You’ll thrive in a collaborative, tech-enabled environment where we value output over hours and encourage innovation at every level.

How We Work?

Gone are the days of rigid office hours and long commutes. Our hybrid working model allows teams to co-create flexible arrangements that support productivity and personal wellbeing.

Who We Are:

Labournet is a proudly South African company offering integrated solutions in Payroll, Labour Law, Health & Safety, Transformation, Training, Technology and Commercial Compliance. We serve over 6,500 businesses nationwide, helping them stay compliant and competitive.