Training Coordinator (Hospitality Industry) - Camps Bay

Career Custodians; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic hospitality group in Cape Town is seeking a Training Coordinator to lead the design and delivery of impactful training programs. You will enhance back-of-house staff capabilities and ensure continuous improvement. Candidates should have at least 2 years' experience in training within the hospitality industry and relevant qualifications. Strong communication and organizational skills are essential.

Qualifications

• Minimum 2 years of experience in a similar training role within the hospitality industry.
• Experience with Learning Management Systems (LMS) and training delivery tools.
• Experience with Opera is advantageous.

Responsibilities

• Lead the design, delivery, and documentation of training programs.
• Foster and maintain positive relationships with managers and staff.
• Design and implement structured training plans and programs.
• Deliver and support internal training sessions.

Skills

Strong administrative and organizational skills

Excellent verbal and written communication

Ability to develop and deliver effective training materials

Strong interpersonal and coaching skills

Education

Grade 12 (Matric)

Relevant tertiary qualification in Human Resources, Education and Training, or Hospitality Management

Tools

Learning Management Systems (LMS)

Opera

Job description

Overview

Are you passionate about developing people and creating impactful learning experiences? Do you thrive in fast-paced environments and have a flair for coordination, communication, and continuous improvement?

Join our dynamic hospitality group as a Training Coordinator, where you’ll lead the design, delivery, and documentation of training programs that empower our teams—especially back-of-house staff—to grow and excel.

Minimum Requirements

• Grade 12 (Matric)
• Relevant tertiary qualification in: Human Resources, or Education and Training, or Hospitality Management

Experience

• Minimum 2 years of experience in a similar training role within the hospitality industry
• Experience with Learning Management Systems (LMS) and training delivery tools
• Opera experience is advantageous

Skills

• Strong administrative and organizational skills
• Excellent verbal and written communication
• Ability to develop and deliver effective training materials
• Strong interpersonal and coaching skills

Management

• Foster and maintain positive relationships with managers and staff across the group
• Uphold the company’s vision, mission, and values in all training activities
• Design and implement structured training plans and programs
• Quality assures all training-related processes

Operations

• Deliver and support internal training sessions
• Share training materials via social media and digital platforms
• Liaise with external providers for specialized training (e.g., First Aid, Firefighting)
• Ensure comprehensive documentation of all training and store records in staff files
• Promote HR engagement through effective communication platforms like WhatsApp and social media

Human Resources Support

• Manage and update the training and skills development database
• Support the development and upkeep of training manuals
• Coordinate access to training files and materials
• Conduct induction training for new employees

Administrative Duties

• Review and revise training manuals regularly
• Assist in drafting company policies and procedures
• Ensure company compensation standards are adhered to in training contexts
• Create tests and assessments for training verification
• Compile and submit skills development reports on time
• Provide regular HR-related updates and reports to operational managers