Traing Support Consultant (Software)

Emporium Human Capital; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment and consulting firm in Cape Town seeks a Training Support Consultant to manage client training plans, report on training progress, and provide customer system training. Candidates should have a Bachelor's degree in Accounting or extensive bookkeeping experience, along with proficiency in Microsoft Office. Competitive monthly salary offered between R 18,000 and R 23,000, negotiable based on experience.

Qualifications

• Minimum 3 years of experience in bookkeeping or a related degree.
• Intermediate proficiency in Microsoft Excel.
• Experience in customer service or support is an advantage.

Responsibilities

• Create and manage training plans with customers.
• Report on training progress for all customers in training.
• Coordinate training projects to completion.

Skills

Training / Educator or Consulting experience

Proficiency in Microsoft Office

Customer service / support experience

Education

Bachelor's Degree in Accounting or 3 years of bookkeeping experience

Tools

Accounting software packages

Microsoft Excel

Job description

Training Support Consultant (POS25005)

Somerset West

R 18 000 to R 23 000 per month (negotiable depending on your experience)

Requirements

• Training / Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Closing Date: 30 ay 2025