Traing Support Consultant (Software)

Emporium; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A training solutions provider in Cape Town is seeking a Training Support Consultant to create and manage training plans with customers. The role involves reporting on training progress, providing system training, and assisting customers with queries. Applicants should have a Bachelor's Degree in Accounting or relevant experience in training or consulting. The salary ranges from R 18 000 to R 23 000 per month, negotiable based on experience.

Qualifications

• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience.
• Experience in training or consulting roles.
• Proficiency in Microsoft Office Suite and accounting software.

Responsibilities

• Creating and managing training plans with customers.
• Reporting on training progress of all customers.
• Coordinating training projects to completion.
• Communicating process improvements to stakeholders.
• Providing system training to customers.
• Resolving customer queries and guiding users on the system.
• Assisting with data preparation for new customers.

Skills

Training/ Educator or Consulting experience

Proficiency in Microsoft Word

Proficiency in Outlook

Proficiency in PowerPoint

Intermediate Excel proficiency

Customer service / support experience

Education

Bachelor's Degree in Accounting or 3 years of bookkeeping experience

Tools

Accounting software packages

Job description

Training Support Consultant (POS25005)

Somerset West

R 18 000 to R 23 000 per month (negotiable – depending on your experience)

Requirements

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, Outlook, PowerPoint and Accounting software packages
• Intermediate Excel proficiency
• Customer service / support experience will be advantageous

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that are in training
• Work directly with client to effectively coordinate each training project to completion
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Closing Date: 30 ay 2025

To apply for this position: Send MS Word format CV to ;and use POS25005 – Training Consultant in the subject line