Trainee Call Centre Agent

Old Mutual South Africa; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial services company is seeking a Trainee Call Centre Agent in Cape Town. This role involves marketing financial products, providing excellent customer service, and achieving sales targets. Candidates should possess Matric/Grade 12 and 6-12 months of sales experience, with a focus on customer-oriented skills. Strong communication abilities are essential, and training will be provided to help develop your career.

Benefits

Quality training and support for career growth

Diversity and inclusion initiatives

Qualifications

• Matric/Grade 12 is a requirement.
• 6-12 months of outbound call centre sales experience required.
• Clear credit and criminal records are needed.

Responsibilities

• Marketing Old Mutual products to clients telephonically.
• Accountable for maintaining superior service delivery.
• Effective personal time and task management.

Skills

Consultative Selling

Customer Complaint Management

Customer Feedback Management

Customer-Focused

Customer Relationship Management (CRM) Software

Customer Service

Data Management

Digital Consumer Engagement

Identifying Sales Opportunities

Sales Data Management

Education

NQF Level 3

NQF Level 2 - Below school leaving

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

What is a Trainee Call Centre Agent?

Do you have what it takes to work for a leading financial services company? Then you may be what we are looking for. Whether you're a graduate or an experienced professional trying to elevate your career, Old Mutual has something to offer you.

What is required of you?

Role Description / Key Performance Areas

Marketing Old Mutual products to new and existing clients telephonically, in line with the client's needs and financial goals, to enable positive financial futures and protection of assets and estate.

As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.

What do we need from you?

• Matric/Grade 12
• 6-12 months outbound call centre sales/retail sales experience
• Previous financial services experience desirable
• Clear credit and criminal records
• Computer Literacy (MS Office)
• A clear criminal and credit check
• Excellent communication skills (written and verbal)

Personal Qualities

• Good interpersonal skills
• Customer oriented
• Target and Results Driven
• Remaining resilient despite setbacks
• Ability to influence others
• Driven by financial reward
• Good time management skills

What we can do for you!

Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters – Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance. The Group provides many opportunities for growth and development.

Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

So what now?

If you think you fit the bill, have a desire to join a respected financial services business and would like to set your own earnings potential. Apply Now!

Skills

• Consultative Selling
• Customer Complaint Management
• Customer Feedback Management
• Customer-Focused
• Customer Relationship Management (CRM) Software
• Customer Service
• Customer Service Operations
• Customer Understanding
• Data Management
• Digital Consumer Engagement
• Identifying Sales Opportunities
• Probing Questions
• Sales Data Management
• Strengthening Customer Relationships
• Upselling

Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Demonstrates Self-Awareness
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

02 September 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story!