Traffic Management Operator

Tolcon Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading transport management company in South Africa is seeking a dedicated individual to actively monitor and manage incidents via various detection methods. The ideal candidate will have at least 2 years of experience in Incident Management Systems or CCTV surveillance, alongside strong communication and people skills. Applicants should be versatile with Microsoft Office and able to adapt to unusual work schedules. The role emphasizes teamwork and sharp attention to detail in reporting and logging incidents.

Responsibilities

• Actively monitor and detect incidents within 3 minutes.
• Accurate logging and verification of detected incidents.
• Dissemination of information regarding active incidents.
• Dispatch on-road services vehicles and coordinate with response units.
• Monitor, record, and report all roadside equipment malfunctions.
• Complete administrative functions related to KPIs accurately and on time.

Skills

Incident Management Systems or CCTV surveillance experience

Conversant in at least 2 languages

Computer literacy

Assertiveness

Good people skills

Ability to cope with unusual work schedules

Team player

Strong communication and writing skills

Microsoft Office Excel, Outlook, and Internet

Telephone etiquette

Multi-tasking skills

Ability to work under pressure

Education

Grade 12

Job description

Company

Tolcon (FMS GP)

Location: Rooihuis kraal, Centurion

Reports to: TMC Supervisor

Qualifications and Skills

• Grade 12
• At least 2 years of Incident Management Systems or CCTV surveillance experience
• Conversant in at least 2 languages
• Computer literacy
• Assertiveness
• Good people skills
• Ability to cope with unusual work schedules
• Team player
• Strong communication and writing skills
• Microsoft Office Excel, Outlook, and Internet
• Telephone etiquette
• Multi-tasking skills
• Ability to work under pressure

Responsibilities

• Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods
• Accurate logging and verification of all detected incidents
• Dissemination of information regarding active incidents
• Dispatching of on‑road services vehicles as well as coordination with relevant response units during active incidents
• Monitor, record and report all roadside and TMC equipment malfunctions
• Accurate and time‑sensitive completion of all administrative functions related to KPIs
• This job specification outlines the main duties of the role and is not an exhaustive list.

By applying, you consent to the company processing your personal information in line with PoPI, which may include reference, credit, and background checks.

Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation.

The Company is committed to workplace transformation and upholding its Employment Equity objectives.

We strongly encourage applications from individuals with disabilities as well as candidates from designated groups.

Kindly note should you not be contacted within 2 weeks of your application, please consider your application as unsuccessful.