Traffic Incident & Dispatch Operator

Tolcon Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading transport management company in South Africa is seeking a dedicated individual to actively monitor and manage incidents via various detection methods. The ideal candidate will have at least 2 years of experience in Incident Management Systems or CCTV surveillance, alongside strong communication and people skills. Applicants should be versatile with Microsoft Office and able to adapt to unusual work schedules. The role emphasizes teamwork and sharp attention to detail in reporting and logging incidents.

Responsibilities

• Actively monitor and detect incidents within 3 minutes.
• Accurate logging and verification of detected incidents.
• Dissemination of information regarding active incidents.
• Dispatch on-road services vehicles and coordinate with response units.
• Monitor, record, and report all roadside equipment malfunctions.
• Complete administrative functions related to KPIs accurately and on time.

Skills

Incident Management Systems or CCTV surveillance experience

Conversant in at least 2 languages

Computer literacy

Assertiveness

Good people skills

Ability to cope with unusual work schedules

Team player

Strong communication and writing skills

Microsoft Office Excel, Outlook, and Internet

Telephone etiquette

Multi-tasking skills

Ability to work under pressure

Education

Grade 12

Job description

A leading transport management company in South Africa is seeking a dedicated individual to actively monitor and manage incidents via various detection methods. The ideal candidate will have at least 2 years of experience in Incident Management Systems or CCTV surveillance, alongside strong communication and people skills. Applicants should be versatile with Microsoft Office and able to adapt to unusual work schedules. The role emphasizes teamwork and sharp attention to detail in reporting and logging incidents.