Trade & Operations Manager

Pick n Pay Stores Limited; Durban; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading retail company in Durban is seeking a Trade & Operations Manager to oversee the operational performance across numerous stores. The role includes managing product portfolios, conducting audits, and enhancing staff training. The ideal candidate should have a relevant degree and at least 5 years of experience in retail or operational management. This position offers a dynamic and challenging environment focused on excellence in service delivery.

Qualifications

• 5+ years in retail, FMCG, or financial services, VAS and or Mobile / Cellular operational management.
• Multi-site operational and sales management experience.
• Proven record in training, merchandising, and compliance management.

Responsibilities

• Influence and support store management teams to deliver on VAS performance and targets.
• Conduct store audits and implement corrective actions for underperforming stores.
• Roll out new products and services in collaboration with various teams.
• Facilitate & create content for training of all staff and management.
• Analyse regional sales, income and compliance data.
• Ensure all counters are well maintained, branded, and operationally ready.
• Maintain a continuous improvement loop by feeding insights into product design.

Skills

Data analysis and performance tracking

Stakeholder management and influencing skills

Problem-solving and project delivery

Communication and presentation skills

Education

Relevant diploma / degree in Business or Retail Management

Job description

Job title : Trade & Operations Manager

Job Location : KwaZulu-Natal, Durban

Deadline : November 16, 2025

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• To manage the operational and store performance of Money & Mobile across a defined regional store base (average 200+ stores) through influencing store operations, ensuring execution excellence, developing front-line staff capability, and maintaining high brand and compliance standards.
• To manage product portfolios and implement new or changes to existing products and projects at a national level.
• Relevant diploma / degree in Business, Retail Management, or equivalent.
• 5+ years in retail, FMCG, or financial services, VAS and or Mobile / Cellular operational management.
• Multi-site operational and sales management experience.
• Proven record in training, merchandising, and compliance management.

Key Responsibilities

• Influence and support store management teams to deliver on VAS performance and targets.
• Conduct store audits and implement corrective actions for underperforming stores. Engage with regional GM’s.
• Roll out new products and services in collaboration with Product Managers, IS, TDHR, Risk and store operations teams.
• Facilitate & create content for training of all staff and management aligned to product and service requirements.
• Analyse regional sales, income and compliance data, generating actionable insights for performance improvement.
• Ensure all counters are well maintained, branded, and operationally ready.
• Maintain a continuous improvement loop by feeding regional and operational insights into product design and activation strategies.

Competencies

• Commercial acumen and results orientation.
• Leadership presence and ability to inspire teams indirectly.
• Resilient, dynamic and adaptable in a FMCG retail environment.

Skills required

• Data analysis and performance tracking.
• Stakeholder management and influencing skills.
• Problem-solving and project delivery.
• Communication and presentation skills.

End Date : November 15, 2025