Tracking Clerk/ Csc Agent

Crusade Logistics; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A logistics company in KwaZulu-Natal is seeking a Customer Service Centre Agent to ensure operational efficiency and service excellence. The ideal candidate will manage customer orders, communicate effectively with clients, and possess strong experience in logistics and fleet tracking systems. This role requires flexible hours and offers a salary of up to R8000 per month.

Qualifications

• 2+ years experience in a logistics customer service environment.
• Proven ability to manage delivery schedules and communicate with clients under pressure.
• Ability to work flexible hours/shifts (12 hour shift).

Responsibilities

• Accurately capture and track customer orders.
• Monitor and report on fuel consumption and driver behavior.
• Conduct daily OTR, panic button, and DriveCam tests.

Skills

Customer service excellence

Fleet tracking systems knowledge

Excellent communication skills

Ability to manage delivery schedules

Tools

Ctrack

Fleetboard

Job description

Overview

Are you passionate about customer service, logistics, and operations excellence? CRUSADE Logistics is looking for a dynamic Customer Service Centre (CSC) Agent to join our team.

You'll play a critical role in ensuring service excellence, operational efficiency, and full compliance across customer delivery processes and fleet operations. This position is ideal for someone who thrives in a fast-paced, logistics-driven environment and is ready to lead from the front.

Key Responsibilities

Customer Service Excellence

• Accurately capture and track customer orders
• Provide real-time updates on delivery status
• Maintain 98%+ on customer update surveys
• Ensure timely, accurate submission of Proof of Deliveries (PODs)
• Provide proactive communication and ETA adjustments to clients

Operational & Asset Monitoring

• Track fleet assets and driver activities hourly
• Log all delays, unauthorized stops, and loading/offloading issues
• Ensure completion of OTR forms and Journey Plans
• Monitor and report on fuel consumption and driver behavior

Vehicle & Equipment Compliance

• Conduct daily OTR, panic button, and DriveCam tests
• Ensure scanners are operational and escalate faults
• Perform random compliance checks and update logs accordingly

Legal & HSSE Compliance

• Monitor driver speed, rest times, and route adherence
• Report traffic delays and assist with rerouting as needed
• Ensure daily camera surveillance and tracking screen monitoring
• Download and log DriveCam footage for safety reviews

Qualifications

• 2+ years experience in a logistics customer service environment
• Strong knowledge of fleet tracking systems (e.g., Ctrack, Fleetboard)
• Proven ability to manage delivery schedules and communicate with clients under pressure
• Familiarity with legal and HSSE standards in logistics
• Excellent communication skills (verbal & written)
• Ability to work flexible hours/shifts (12 hour shift)

Pay: Up to R8000,00 per month

Experience: Fuel/ freight logistics tracking, fleet and customer service: 1 year (Required)

Work Location: In person