Tracing & Collections Support Manager – Aetcsm

Armstrong Appointments; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency in Durban is seeking an organized individual to manage internal processes. You'll oversee workflows, manage staff, and ensure smooth operations with external providers. Strong Excel skills and experience in credit control are essential. The role offers a dynamic environment where you will analyze data and provide actionable insights.

Responsibilities

• Oversee internal tracing workflows and ensure follow-through of contact strategies.
• Manage two internal staff members responsible for debtor data.
• Liaise with third-party service providers for smooth operations.
• Use Excel to manage and analyze large datasets.
• Provide regular performance reports and insights to management.
• Identify inefficiencies and help implement process improvements.
• Maintain clarity and accountability across administrative tasks.

Skills

Strong Microsoft Excel skills

Excellent organisational skills

Interpersonal skills

Ability to coordinate with stakeholders

Experience managing people

Comfort with structured data

Experience in credit control

Exposure to third-party coordination

Education

Completed Matric / Diploma / Degree

Job description

Overview

We are seeking a highly organised and data‑capable individual to manage the internal processes. This is a hands‑on role requiring a mix of people management, reporting, and process oversight.

Main job function

Oversee internal tracing workflows and ensure follow‑through of contact strategies.

Manage two internal staff members responsible for debtor data and communications.

Liaise with third‑party service providers to ensure external support processes run smoothly.

Use Excel to manage and analyse large datasets, tracking activity, outcomes, and trends.

Provide regular performance reports and insights to management.

Identify inefficiencies or bottlenecks and help implement process improvements.

Maintain clarity and accountability across all related administrative tasks.

Qualifications

Completed Matric / Diploma / Degree would be an advantage.

Experience / Criteria

• Strong Microsoft Excel skills (confident with formulas, pivot tables, data analysis, and reports).
• Excellent organisational and interpersonal skills.
• Ability to coordinate with multiple internal and external stakeholders.
• Experience managing people or small teams.
• Comfortable working with high‑volume, structured data and operational targets.
• Experience in credit control, tracing, collections support, or operational reporting.
• Exposure to third‑party coordination or outsourced service providers.

Salary

R22, CTC pm.

A Consultant will be in touch if you are shortlisted for the position.

Please consider your application unsuccessful should you not have been contacted within 2 weeks.

We will keep your CV on our database and contact you should you match the criteria of any other vacancies.