Tracing & Collections Support Manager – AETCSM

Armstrong Appointments; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A recruitment agency in Durban is seeking a highly organized individual to manage internal processes. This role requires strong Excel skills for data analysis, people management, and oversight of tracing workflows. Ideal candidates should have experience in credit control and excellent interpersonal skills, as well as the ability to improve operational processes. The position offers a competitive salary of R22,000 CTC per month.

Qualifications

• Strong skills in data analysis using Excel.
• Experience managing small teams or people.
• Comfortable with operational targets and structured data.

Responsibilities

• Oversee internal tracing workflows.
• Manage staff responsible for debtor data.
• Provide performance reports to management.
• Identify process improvements.

Skills

Strong Microsoft Excel skills

Excellent organisational skills

Interpersonal skills

Ability to coordinate

Experience managing people

High-volume data handling

Experience in credit control

Education

Completed Matric / Diploma / Degree

Job description

Overview

We are seeking a highly organised and data-capable individual to manage the internal processes. This is a hands-on role requiring a mix of people management, reporting, and process oversight.

Main job function

• Oversee internal tracing workflows and ensure follow-through of contact strategies.
• Manage two internal staff members responsible for debtor data and communications.
• Liaise with third-party service providers to ensure external support processes run smoothly.
• Use Excel to manage and analyse large datasets, tracking activity, outcomes, and trends.
• Provide regular performance reports and insights to management.
• Identify inefficiencies or bottlenecks and help implement process improvements.
• Maintain clarity and accountability across all related administrative tasks.

Qualifications

Completed Matric / Diploma / Degree would be an advantage

Experience / Criteria

• Strong Microsoft Excel skills (confident with formulas, pivot tables, data analysis, and reports).
• Excellent organisational and interpersonal skills.
• Ability to coordinate with multiple internal and external stakeholders.
• Experience managing people or small teams.
• Comfortable working with high-volume, structured data and operational targets.
• Experience in credit control, tracing, collections support, or operational reporting.
• Exposure to third-party coordination or outsourced service providers.

Salary

R22,000.00 CTC pm

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks.

We will keep your CV on our database and contact you should you match the criteria of any other vacancies.