Trace Agent(Debt Collections)

Ver-Tex Solutions; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A financial services company in Pretoria seeks a professional to trace and verify debtor information. This full-time role requires strong communication skills, attention to detail, and the ability to handle sensitive data. Candidates must have experience in debt collections and a results-oriented mindset. The job involves maintaining accurate records and achieving targets in a professional environment.

Qualifications

• Previous experience in debt collections or a similar role is essential.
• High integrity and professionalism in handling sensitive information.
• Results-oriented with focus on accuracy and efficiency.

Responsibilities

• Trace and verify debtor contact information across multiple channels.
• Maintain accurate debtor records within the database.
• Achieve daily and weekly tracing and verification targets.

Skills

Excellent communication skills

Attention to detail

Problem-solving skills

Proficient in MS Office

Ability to work under pressure

Tools

VTS systems

Databases

Job description

Job Purpose

Trace, research and verify debtor information across multiple channels to maintain accurate and up-to-date contact details.

This role supports the effective location of debtors and enables external agents to engage efficiently, facilitating successful repayment arrangements.

Job Specifications

• Trace and verify debtor contact information across multiple channels and data sources
• Validate employment and other relevant debtor details with employers where necessary
• Maintain accurate and up-to-date debtor records within the company database
• Provide external agents with actionable information to support effective tracing and repayment
• Ensure all communications comply with company policies, POPIA, and confidentiality standards
• Achieve daily and weekly tracing and verification targets
• Escalate complex or untraceable cases to management for resolution
• Conduct all interactions professionally, courteously, and respectfully

Skills & Competencies

• Excellent communication and telephone etiquette skills
• Proficient in obtaining, verifying, and validating debtor information accurately
• Strong attention to detail and ability to handle sensitive and confidential information
• Effective problem-solving skills to locate and trace difficult-to-find debtors
• Proficient in computer applications, including MS Office, databases, and VTS systems
• Ability to perform under pressure and consistently meet daily and weekly targets
• Demonstrates persistence, resilience, and adaptability in tracing and verification tasks

Key Requirements

• Previous experience in debt collections or a similar role is essential
• High integrity, professionalism, and ability to handle sensitive information confidentially
• Results-oriented, with a focus on accuracy, efficiency, and meeting targets
• Strong communication skills and proficiency in relevant systems and databases
• Ability to work effectively under pressure and manage multiple tracing tasks

Job Type

Full-time

Pay

Up to R

Work Location

In person