Tourplan Database Admin

Tourismupdate; Pretoria; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Tourismupdate in Pretoria seeks a detail-driven Tourplan Database Administrator to oversee, maintain, and optimise our Tourplan system, ensuring accurate costings and smooth operational workflows.

You will act as data custodian and partner to Product, Reservations, Operations and Finance teams, driving system efficiency and trusted reporting.

Qualifications

• 2+ years of Tourplan system experience.
• Background in a DMC, tour operator, or travel tech environment.
• Understanding of African travel product and supplier networks.
• Experience in rate loading, contracting, or product development is advantageous.
• Tourism or IT-related qualification preferred.
• Highly detail-oriented and thorough.
• Strong analytical and numeric ability.
• Excellent organisational and data management skills.
• Ability to work under pressure with seasonal deadlines.
• Proactive problem-solver with a process-improvement mindset.
• Advanced Excel proficiency is advantageous.
• Clear communication and collaboration across departments.

Responsibilities

• Maintain and update Tourplan inventory, including rates, supplier contracts, specials, packages, itineraries, and services.
• Ensure correct seasonality, child policies, STO vs rack structures, booking codes, market specifics, and rate validity.
• Conduct quality control on data entry to avoid quoting and operational errors.
• Load annual and ad-hoc contracted rates in line with negotiated agreements.
• Ensure rates reflect the correct nett, commission, and markup structures based on market segmentation.
• Flag discrepancies or missing information from suppliers and liaise with contracting/negotiation teams.
• Support reservations and sales teams with system-related issues and product availability queries.
• Solve database errors, missing components, mismatched rates, routing issues, and logic conflicts.
• Assist with system improvements to reduce manual overrides and enhance the speed of quoting.
• Create and maintain SOPs, naming conventions, and database standards.
• Improve workflows between contracting, product, operations, and finance to maximise system efficiency.
• Identify automation opportunities and implement system enhancements where applicable.
• Prepare system performance reports, error logs, rate status lists, and utilisation statistics.
• Ensure data is exportable to finance and reporting systems where required.
• Maintain a database of supplier documentation (contracts, fact sheets, policies, specials).
• Train new team members on Tourplan functionality and best practices.

Skills

Tourplan experience

DMC/tour operator background

African travel product knowledge

Rate loading contracting

Attention to detail

Analytical numeric ability

Organisational data management

Seasonal deadline management

Process improvement mindset

Advanced Excel

Cross-department communication

Education

Tourism or IT-related qualification

Tools

Tourplan

Job description

• -Minimum 2+ years of Tourplan system experience (essential)
• -Background in a DMC, tour operator, or travel tech environment
• -Understanding of African travel product and supplier networks
• -Experience in rate loading, contracting, or product development is an advantage
• -Tourism or IT-related qualification preferred
• -Highly detail-oriented and thorough
• -Strong analytical and numeric ability
• -Excellent organisational and data management skills
• -Ability to work under pressure with seasonal deadlines
• -Proactive problem solver with a process-improvement mindset
• -Advanced Excel proficiency is advantageous
• -Clear communication and collaboration across departments

Description:

We are looking for a detail-driven Tourplan Database Administrator to oversee, maintain, and optimise our Tourplan system. In this role, you will ensure accurate costings, smooth operational workflows, and efficient quoting across the business. You will serve as the custodian of data integrity and a key support partner to our Product, Reservations, Operations, and Finance teams.

Additional Information:

Key Responsibilities:

Database Management & System Integrity

• -Maintain and update all Tourplan inventory, including rates, supplier contracts, specials, packages, itineraries, and services.
• -Ensure correct seasonality, child policies, STO vs rack structures, booking codes, market specifics, and rate validity.
• -Conduct quality control on data entry to avoid quoting and operational errors.

Pricing & Contract Loading

• -Load annual and ad-hoc contracted rates in line with negotiated agreements.
• -Ensure rates reflect the correct nett, commission, and markup structures based on market segmentation.
• -Flag discrepancies or missing information from suppliers and liaise with contracting/negotiation teams.

Operational Support & Troubleshooting

• -Support reservations and sales teams with system-related issues and product availability queries.
• -Solve database errors, missing components, mismatched rates, routing issues, and logic conflicts.
• -Assist with system improvements to reduce manual overrides and enhance the speed of quoting.

Process Optimisation

• -Create and maintain SOPs, naming conventions, and database standards.
• -Improve workflows between contracting, product, operations, and finance to maximise system efficiency.
• -Identify automation opportunities and implement system enhancements where applicable.

Data & Reporting

• -Prepare system performance reports, error logs, rate status lists, and utilisation statistics.
• -Ensure data is exportable to finance and reporting systems where required.
• -Maintain a database of supplier documentation (contracts, fact sheets, policies, specials).

Training & Support

• -Train new team members on Tourplan functionality and best practices.
• -Provide continuous coaching on quoting accuracy and system efficiencies.
• -Ensure teams understand product mapping, cost vs sell structures, and database logic.

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