TLC Head Office Receptionist - Delmas

Dis-Chem Pharmacies; Mpumalanga; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A healthcare company in KwaZulu-Natal is seeking a proactive Receptionist responsible for managing front desk operations and delivering excellent customer service. In this role, you will handle phone calls, greet visitors, and provide administrative support to ensure smooth office operations. The ideal candidate should have a Grade 12 / Matric qualification and strong communication skills.

Responsibilities

• Greet and welcome visitors in a professional manner.
• Answer, screen, and direct incoming phone calls and e‑mails promptly.
• Provide accurate information regarding company services.

Skills

Clear and concise communication

Active listening

Microsoft Office proficiency

Problem-solving

Education

Grade 12 / Matric

Job description

Dis-Chem Pharmacies TLC Head Office is seeking a proactive, organised, and adaptable Receptionist responsible for supporting the company by operating switchboards and connecting callers to the appropriate person(s). Assume the duty of receptionist in order to manage the front desk operations, deliver professional customer service, support the company’s communication through telephone and e‑mail. Perform administrative support to maintain smooth and efficient office operation.

Responsibilities

Front Desk Administration

• Greet and welcome visitors in a professional and friendly manner.
• Assist visitors who have appointments, inform relevant person of visitor arrival.
• Answer, screen, and direct incoming phone calls and e‑mails promptly.
• Use appropriate telephone etiquette when speaking with clients over the phone.
• Provide accurate information regarding company services, staff, or procedures.
• Transfer calls through to relevant department as soon as possible.
• Ensure the caller details and message is accurately conveyed or transferred to relevant person.
• Maintain a tidy and organised reception area.
• Receive, sort, and distribute mail, packages, and deliveries.
• Support staff with general office tasks as required.

Customer Service & Communication

• Respond to in‑person, telephone, and e‑mail inquiries promptly and courteously.
• Provide relevant and accurate information to callers regarding their request, questions or concerns.
• Handle basic client concerns or direct them to the appropriate staff member.

Digital & Online Support

• Monitor and respond to customer care queries received via e‑mail or social media platforms.
• Assist in managing social media messages or comments in line with company guidelines.

Qualifications

• Essential: Grade 12 / Matric

Competencies

• Basic knowledge of administrative support.
• Sees opportunities for creative problem solving while staying within the parameters of good practice.
• Clear and concise verbal and written communication. Active listening and feedback skills.
• Ability to communicate effectively with people at all levels.
• Maintain cooperative working relationships and display sensitivity to respect for coworkers.
• Diligently attends to details and pursues quality in accomplishing tasks.
• Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps.
• Proficient in use of Microsoft (Excel, Word, PowerPoint). Knowledge of filing software.

Special Conditions of Employment

• Working conditions: Occasional travelling.
• Legal Requirements:
  • South African citizen
  • MIE, no criminal record and clear credit rating
  • Driver’s license and own reliable transport