TLC eCommerce & Loyalty Coordinator

Dis-Chem Pharmacies; Mpumalanga; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading pharmacy chain in South Africa is seeking a skilled individual to manage eCommerce initiatives, develop marketing strategies, and enhance customer insights. The ideal candidate should have at least 2 years' experience in online promotion administration and be proficient in Microsoft Office, Google analytics, and social media skills. A market-related salary is offered, alongside opportunities for professional growth.

Benefits

Market-related salary

Qualifications

• 2 – 3 years’ experience in online promotion administration.
• Driver’s license and own reliable transport required.
• Clear credit and criminal records.

Responsibilities

• Build shopper, customer, and channel insights.
• Ensure timely delivery on channel programmes.
• Coordinate the execution guidelines with stakeholders.
• Develop Rewards Initiatives and eCommerce platforms.
• Analyze ongoing performance against set metrics.

Skills

Advanced skills with all Microsoft Office Software

Social Media Skills

Google analytics

GoogleTag Manager

English – Read, write and speak well

Education

Grade 12 / Matric

Diploma in Marketing/Digital Marketing

Job description

Essential Qualifications

• Grade 12 / Matric
• 2 – 3 years’ experience in online promotion administration
• Advanced skills with all Microsoft Office Software for the creation of management reports, Social Media Skills, Google analytics and GoogleTag Manager
• English – Read, write and speak well

Advantageous Qualifications

• Diploma in Marketing/Digital Marketing
• FMCG/Retail Pharmacy experience

Job Description

• Build shopper, customer, and channel insights for continuous business improvement and competitive advantage
• Ensure timeous commercial delivery on channel programmes (including sales turnover, profitability, supply chain/logistics, and customer service responsibility)
• Coordinate the execution guidelines and shopper/channel insights with all relevant stakeholders, as well as champion eCommerce channel capability
• Develop Rewards Initiatives and eCommerce platforms
• Coordinate content distribution to external digital agencies to increase web traffic
• Assist in maintaining eCommerce and Rewards campaigns, strategies and activations for the marketing department
• Drive group compliance on the eCommerce and Rewards offering – compile monthly reports to share with the Field Service Advisors and management
• Review e-commerce platforms continuously and correct as needed to ensure proper product information, content, images, pricing
• Develop and source content for certain campaigns such as Terms and Conditions, Web Landing Pages, Text ads and Emailer Content
• Analyse/evaluate ongoing performance against set metrics and provide/implement recommendations and insights to the Commercial Manager to improve performance and profitability
• Research, benchmark and report on digital marking trends to improve business performance and develop a competitive advantage
• Provide launch reports and regular interim as well as monthly reports
• Drive lead generation, increasing customer value, and ongoing platform/website development and optimisation
• Act as point of contact by working closely with the Product Owner and tech team regarding digital channels (website, mobile, customer support)
• Improve our customers’ and consumers’ experience of our programs/platforms using a variety of inputs and articulate rationale behind decisions
• Drive service delivery excellence (supply chain/logistics and customer service)
• Create and guide our platform roadmap, as well as develop and execute project plans in conjunction with key stakeholders to achieve platform objectives
• Build and maintain business development networks and external partners
• Communicate clear project plans and deadlines to internal and external stakeholders and team members
• Ensure the timely and efficient management of both web and promotional activities within prescribed budgets and ensuring that approvals processes are adhered to
• Apply target audiences to determine the type of promotional offers that would be most effective to ensure promotions are in line with consumer trends
• Adhere to The Local Choice and Standard Operating Procedures
• Adhere to Health and Safety rules and regulations

Competencies

• Advanced skills with all Microsoft Office Software for the creation of management reports, Social Media Skills, Google analytics and GoogleTag Manager
• English – Read, write and speak well

Additional Language

• 2nd Additional language

Special Conditions of Employment

• Driver’s license and own reliable transport
• Willing to travel nationally
• South African citizen
• Clear credit and criminal records

Remuneration and Benefits

• Market-related salary

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.