Tier 3 Service Desk Technician R19-R27k with Incentives

Dial a Nerd; Johannesburg; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A reputable IT service company in Johannesburg seeks a skilled Tier 3 Technician to provide technical support both remotely and on-site. Candidates should have over 3 years of experience in a technical support role, strong knowledge of operating systems, and excellent diagnostic skills. A valid driver's license and reliable transport are essential for this position.

Qualifications

• 3+ years of experience in a technical support role in an MSP or customer-facing IT environment.
• Solid understanding of Windows, macOS, and Linux operating systems.
• Experience with networking hardware such as routers, switches, wireless access points, and firewalls.

Responsibilities

• Provide on-site and remote technical support.
• Install and configure IT equipment.
• Maintain client environments and recommend upgrades.
• Document site visits and actions taken.
• Escalate complex issues to internal teams.
• Build relationships with clients.

Skills

Technical support in MSP environment

Desktop and server OS knowledge

Networking hardware experience

Diagnostic and problem-solving skills

Clear communication skills

Time management

Job description

Job Summary

We are looking for a skilled and reliable Tier 3 Technician to join our Service Desk team in Johannesburg. This role includes both remote support and occasional on-site visits to client locations. You will need your own reliable vehicle and a valid driver’s licence.

Key Responsibilities

• Provide technical support on-site and remotely to resolve issues related to hardware, software, and networking.
• Carry out installations and configurations of desktops, laptops, printers, and other IT equipment.
• Maintain client environments and provide recommendations for upgrades or improvements based on Checks and IT Standards.
• Maintain accurate and detailed documentation of all site visits, actions taken, and resolutions via our ticketing system.
• Work with internal teams to escalation and resolve complex issues when required.
• Build and maintain strong relationships with clients through professional and effective service delivery.
• Stay current with developments in technology to maintain a high level of technical competence.
• Provide feedback to management on recurring issues or opportunities for improvement.

Requirements

• 3+ years’ experience in a technical support role, ideally in an MSP or customer-facing IT environment.
• Solid understanding of desktop and server operating systems (Windows, macOS, and Linux preferred).
• Experience with networking hardware such as routers, switches, wireless access points, and firewalls.
• Strong diagnostic and problem-solving skills with a methodical approach.
• Clear and confident communicator, able to explain technical concepts to non-technical users.
• Able to manage time effectively and work independently when required.
• Valid driver’s licence and reliable vehicle are essential.