Tier 2 Technical Support Engineer - With US Hours Shift-Work

Netsurit; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading IT services company in Durban is seeking a Tier 2 Technical Support Engineer to provide both proactive and reactive support. This role requires a strong background in IT & Networking, along with formal IT qualifications and excellent problem-solving skills. Candidates should have at least 3-5 years of experience and be eager to mentor junior consultants. Join a dynamic team and enjoy a culture that supports personal growth.

Qualifications

• 3-5+ years' experience in IT & Networking environment.
• Minimum of 1 year onsite experience at a client.
• Eagerness to learn and grow within the team.

Responsibilities

• Provide proactive and reactive Technical Support.
• Design and implement projects as per client requirements.
• Conduct infrastructure security analysis and reporting.
• Resolve Service Requests and manage incidents.

Skills

Problem-solving skills

Client services consulting

Network support

Cloud technologies

Education

Formal IT qualifications, ideally Microsoft role-based certifications

Tools

Office 365

Microsoft 365

Azure

Hyper-V

VMWare

Job description

Overview

About the job Tier 2 Technical Support Engineer - With US Hours (Eastern Time) on rotation. Location: Durban (Umhlanga). Model: Fully Onsite.

Job Description

Netsurit's mission is to "Support the dreams of the doers." For Netsurit, this means helping employees achieve their personal dreams and ambitions while they free up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders. What's your dream? Join the Netsurit Team and enjoy a culture where each employee is encouraged to dream and work on their dreams!

About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!

Requirements

• The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft role-based certifications.
• A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies, Projects and Client services consulting will fill this position.
• The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness to learn and grow within the Netsurit team.
• The successful candidate should have a minimum of 1 year onsite experience, based at a client.

Duties And Responsibilities

• The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for Netsurit client portfolio, including but not limited to:
• Design and implement projects as per client requirements and project scope
• Infrastructure security analysis and reporting
• Client documentation and policy design
• Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary
• Good general understanding of the ITIL Framework and ITSM Systems
• Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper-V / VMWare
• Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers
• Must have a good understanding of network security, malware/ransomware prevention
• Assist / mentor junior consultants and host technical workshops for the team

A note to third parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offers.