Tier 2 Technical Support Engineer

Netsurit; Cape Town; On-site; ZAR 400 000 - 550 000; Full time

Job summary

A leading IT services company seeks a Tier 2 Technical Support Engineer based in Cape Town. The ideal candidate will have 3-5 years of experience in IT & Networking, with formal IT qualifications and strong problem-solving skills. Responsibilities include providing technical support, designing projects, and conducting security analysis. Join a culture that encourages personal growth and professional development.

Qualifications

• 3-5+ years of experience in IT & Networking.
• Experience in Server/Network Support and Cloud technologies.
• Minimum of 1 year onsite experience with clients.

Responsibilities

• Provide proactive and reactive Technical Support for clients.
• Design and implement projects as per client requirements.
• Conduct infrastructure security analysis and reporting.
• Manage incidents, problems, and service requests.
• Facilitate technical workshops for junior consultants.

Skills

Problem-solving skills

Strong IT knowledge

Effective communication

Client services consulting

Education

Formal IT qualifications

Microsoft role-based certifications

Tools

Office 365

Microsoft 365

Azure

Hyper-V

VMWare

TCP/IP Networking protocols

Firewalls

Managed switches

Routers

Job description

Tier 2 Technical Support Engineer

Location: Cape Town (Bellville)

Model: Fully Onsite

Job Description

Netsurit's mission is to Support the dreams of the doers. For Netsurit, this means helping employees achieve their personal dreams and ambitions while they free up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders. What's your dream? Join the Netsurit Team and enjoy a culture where each employee is encouraged to dream and work on their dreams!

About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!

Requirements:

• The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.
• A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies, Projects and Client services consulting will fill this position.
• The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.
• The successful candidate should have a minimum of 1 year onsite experience, based at a client.

Duties and Responsibilities:

• The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for Netsurit client portfolio, including but not limited to:
• Design and implement projects as per client requirements and project scope
• Infrastructure security analysis and reporting
• Client documentation and policy design
• Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
• Good general understanding of the ITIL Framework and ITSM Systems
• Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper- V / VMWare
• Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
• Must have a good understanding of network security, malware/ransomware prevention.
• Assist / mentor junior consultants and host technical workshops for the team

For 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.

A Note to Third Parties: Principals only. Recruiters, please don't contact this job poster.