Tier 2 / 3 Technical Support Engineer

Netsurit; Pretoria; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading IT services provider in Pretoria is seeking a Tier 2/3 Technical Support Engineer. The role involves providing high-end technical support, designing and implementing projects, and mentoring junior consultants. Ideal candidates are IT specialists with 3-5+ years of experience and Microsoft certifications. Must have extensive knowledge of ITIL Framework and networking protocols. This position is fully onsite.

Qualifications

• 3-5+ years' experience in the IT & Networking environment.
• Minimum of 1 year onsite experience, based at a client.
• Strong problem-solving skills and eagerness to learn.

Responsibilities

• Provide proactive and reactive Technical Support.
• Design and implement projects per client requirements.
• Conduct incident management and problem management.

Skills

Server/Network Support

Cloud technologies

Client services consulting

Problem-solving

TCP/IP Networking protocols

ITIL Framework

Education

Microsoft role-based certifications

Tools

Office 365

Microsoft 365

Azure

Hyper-V / VMWare

Job description

Overview

Tier 2/3 Technical Support Engineer
Location: Pretoria
Model: Fully Onsite

Job Description

Netsurit\'s mission is to \"Support the dreams of the doers.\" For Netsurit, this means helping employees achieve their personal dreams and ambitions while they free up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders. What\'s your dream? Join the Netsurit Team and enjoy a culture where each employee is encouraged to dream and work on their dreams!

About Netsurit: We are #305 on Inc 5000 America\'s Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!

Requirements

• The IT Services Consultant must have at least 3-5+ years\' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft role-based certifications.
• A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies, Projects and Client services consulting will fill this position. The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness to learn and grow within the Netsurit team.
• The successful candidate should have a minimum of 1 year onsite experience, based at a client.

Duties And Responsibilities

• The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for Netsurit client portfolio, including but not limited to:
• Design and implement projects as per client requirements and project scope
• Infrastructure security analysis and reporting
• Client documentation and policy design
• Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
• Good general understanding of the ITIL Framework and ITSM Systems
• Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper-V / VMWare
• Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
• Must have a good understanding of network security, malware/ransomware prevention.
• Assist / mentor junior consultants and host technical workshops for the team

Note

A Note to Third Parties: Principals only. Recruiters, please don\'t contact this job poster. Please do NOT contact us with unsolicited services or offer