Tier 1 Systems Engineer Learnership 2025

Ipt; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A managed IT support service provider in Gauteng is seeking a Tier 1 Systems Engineer to deliver top-notch IT support. The role involves providing first-line support, performing system administration, and collaborating with advanced engineers. Ideal candidates should have strong technical skills in systems administration and networking, excellent customer service abilities, and a Senior Certificate. Opportunities for professional development and training are available.

Benefits

Opportunities for career advancement

Comprehensive training and certification support

Qualifications

• 1-2 years experience in an IT environment.
• Strong knowledge of Windows Server and desktop operating systems.
• Familiarity with virtualization technologies such as VMware or Hyper-V.

Responsibilities

• Provide first-line support across all IT services.
• Perform system administration tasks and maintain client infrastructure.
• Collaborate with Tier 2 and Tier 3 engineers to resolve complex issues.

Skills

Windows Server and desktop operating systems

Virtualization technologies (VMware or Hyper-V)

Basic cloud fundamentals (Microsoft Azure)

Active Directory and user management

Networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Customer service skills

Problem-solving abilities

Education

Senior Certificate

Job description

Overview

Are you a tech enthusiast ready to provide exceptional IT support?

Join IPT as a Tier 1 Systems Engineer and play a vital role in ensuring seamless IT operations for our clients. IPT is a managed IT support service and cybersecurity provider for businesses across several industries.

Our core focus is to safeguard and enhance our clients' IT infrastructure, empowering them to operate seamlessly and securely in an ever-evolving digital landscape.

What You'll Do

As a Tier 1 Systems Engineer Learner, you will :

• Provide first-line support across all IT services, including user devices, applications, and networking.
• Perform system administration tasks, including user management, software installations, and system configurations.
• Monitor and maintain client infrastructure, ensuring maximum uptime and performance.
• Handle day-to-day IT support requests, resolving technical issues efficiently and professionally.
• Collaborate with Tier 2 and Tier 3 engineers to escalate and resolve complex technical challenges.
• Maintain clear and detailed documentation of issues, solutions, and client interactions.
• Monitor IT systems and proactively address potential issues to minimise downtime.

What We're Looking For

Technical Skills and Knowledge

• 1-2 Years experience in an IT environment.
• Strong knowledge of Windows Server and desktop operating systems.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Basic cloud fundamentals and familiarity with Microsoft Azure.
• Experience with Active Directory, group policies, user management, and domain controller administration.
• Proficiency in networking fundamentals (TCP / IP, DNS, DHCP, VPN).

Soft Skills and Attributes

• Strong customer service skills, with experience providing technical support to end-users.
• Excellent communication and problem-solving abilities.
• Ability to troubleshoot hardware and software issues, resolve user incidents, and manage support tickets.
• Ability to work under pressure, prioritise tasks effectively, and adapt to changing demands.
• A proactive and detail-oriented approach in a fast-paced, team-oriented environment.

Certifications

• Senior Certificate.
• Valid South African driver's license, as the role requires independent travel between client sites.

What We Offer

Salary: R R

• Opportunities to develop and advance your career in IT. A supportive, learning-focused environment with access to cutting-edge technologies
• Comprehensive training and certification support to help you grow professionally.