Tier 1 Systems Engineer: IT Support & Career Growth

Ipt; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A managed IT support service provider in Gauteng is seeking a Tier 1 Systems Engineer to deliver top-notch IT support. The role involves providing first-line support, performing system administration, and collaborating with advanced engineers. Ideal candidates should have strong technical skills in systems administration and networking, excellent customer service abilities, and a Senior Certificate. Opportunities for professional development and training are available.

Benefits

Opportunities for career advancement

Comprehensive training and certification support

Qualifications

• 1-2 years experience in an IT environment.
• Strong knowledge of Windows Server and desktop operating systems.
• Familiarity with virtualization technologies such as VMware or Hyper-V.

Responsibilities

• Provide first-line support across all IT services.
• Perform system administration tasks and maintain client infrastructure.
• Collaborate with Tier 2 and Tier 3 engineers to resolve complex issues.

Skills

Windows Server and desktop operating systems

Virtualization technologies (VMware or Hyper-V)

Basic cloud fundamentals (Microsoft Azure)

Active Directory and user management

Networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Customer service skills

Problem-solving abilities

Education

Senior Certificate

Job description

A managed IT support service provider in Gauteng is seeking a Tier 1 Systems Engineer to deliver top-notch IT support. The role involves providing first-line support, performing system administration, and collaborating with advanced engineers. Ideal candidates should have strong technical skills in systems administration and networking, excellent customer service abilities, and a Senior Certificate. Opportunities for professional development and training are available.