Tier 1 Service Desk Engineer: Projects & IT Support

Believe Resourcing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT support company in Cape Town is seeking a Tier 1 Service Desk Engineer. In this role, you will provide first-contact technical support and assist with projects to maintain stable IT environments. Candidates should have 3-4 years of IT support experience and knowledge across various technologies, including Windows and Azure. The position offers a comprehensive benefits package including travel opportunities, loyalty-based medical aid, and profit sharing for top performers.

Benefits

Loyalty-based medical aid & retirement benefits

Social events & Friday lunches

UK travel opportunities

Profit share for top performers

Qualifications

• 3–4 years IT support experience, preferably in a managed service provider environment.
• Familiarity with VMware/Hyper-V, backups, SAN/NAS.
• Ability to work under pressure and a customer-focused approach.

Responsibilities

• Provide first‑contact technical support and resolve issues.
• Log, prioritise, and update tickets according to SLAs.
• Assist engineers with implementations, upgrades, and project work.

Skills

IT support experience (3-4 years)

Knowledge of Windows/macOS

Knowledge of M365, Azure, SharePoint

Strong communication skills

Education

IT certifications (A+, N+, MCSE, CCNA, VCP)

Tools

Networking tools (firewalls, VPN)

RMM/security tools (FortiGate, ESET, Bitdefender)

Job description

A leading IT support company in Cape Town is seeking a Tier 1 Service Desk Engineer. In this role, you will provide first-contact technical support and assist with projects to maintain stable IT environments. Candidates should have 3-4 years of IT support experience and knowledge across various technologies, including Windows and Azure. The position offers a comprehensive benefits package including travel opportunities, loyalty-based medical aid, and profit sharing for top performers.