Tier 1 IT Support Engineer — Cloud, Security & Travel

Believe Resourcing; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global IT Service Provider is seeking a motivated Tier 1 Engineer to provide first-line support in Century City, Cape Town. The role offers technical development opportunities in a dynamic environment. Ideal candidates should have 3–4 years of experience in IT support with solid knowledge of Windows, Microsoft 365, and basic networking. Benefits include continuous training, medical aid, and opportunities for UK travel.

Benefits

Continuous technical training

Loyalty-based medical aid

Regular social events

Opportunities for UK travel

Qualifications

• 3-4 years' IT experience in support or helpdesk environments.
• Solid knowledge of Windows & macOS workstations.
• Experience with Microsoft 365, Azure, and SharePoint.

Responsibilities

• Provide first-line technical support for desktops, networks, and cloud applications.
• Log and resolve tickets within SLA targets.
• Monitor system performance and execute basic patching.

Skills

IT support experience

Knowledge of Windows & macOS

Familiarity with Microsoft 365

Basic networking skills

Knowledge of security tools

Scripting familiarity (PowerShell)

Education

Relevant IT certifications (A+, N+, MCSE, CCNA)

Tools

Microsoft 365

Azure

VMware

Bitdefender

Job description

A global IT Service Provider is seeking a motivated Tier 1 Engineer to provide first-line support in Century City, Cape Town. The role offers technical development opportunities in a dynamic environment. Ideal candidates should have 3–4 years of experience in IT support with solid knowledge of Windows, Microsoft 365, and basic networking. Benefits include continuous training, medical aid, and opportunities for UK travel.